Director, Overseas Operations and Member Experience

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About Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment. 

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork. 

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience

USA Girl Scouts Overseas (USAGSO) brings Girl Scouts to the daughters of military, foreign service, and American expat families around the world and to girls in American or International schools. An operating unit of Girl Scouts of the USA, USAGSO ensures that no matter where American families move, they will have access to the Girl Scout Leadership Experience.

Originally known as Lone Troops on Foreign Soil, Girl Scouts’ overseas program began in 1925 with a single troop of 18 girls in Shanghai, China. Today, USAGSO supports over 10,300 members in 80+ countries around the world. USAGSO members are supported by a staff team who are in the United States, Italy, Japan, South Korea, Germany and the UK.

Duties

USA Girl Scouts Overseas (USAGSO) seeks a strategic, collaborative, team leader as the Director, Overseas Operations and Member Experience. This person will hold a key leadership position that is responsible for managing USA Girl Scouts Overseas relationships with the military in Europe and Asia, developing and cultivating relationships with strategic partners and stakeholders.

The Director, Overseas Operations and Member Experience provide strategic oversight; champions efforts related to USAGSO strategic priorities and is accountable for ensuring that these strategies and plans are consistent with the philosophy of Girl Scouts. They will oversee the effective delivery of the Girl Scout Leadership experience, the Overseas Product Program, the support mechanisms to prepare volunteers, and the operations of the Retail Shop located in Japan.

The Director, Overseas Operations and Member Experience, is a member of the USAGSO leadership team and reports to the Executive Director.

Advancing Program Excellence and Revenue

• Ensure program quality and impact- Lead the Girl Experience team to design, deliver, and continuously improve programs, including camps, in-person events, partnerships, and other initiatives. Establish and monitor standards of quality to ensure experiences are inclusive, innovative, and aligned with the Girl Scout Leadership Experience. Use data and participant feedback to measure outcomes and drive improvements.
• Drive retail growth - Oversee and expand USAGSO’s international retail operations, including the retail shop in Japan.  Develop sales strategies that align with organizational goals, increase product reach in military-affiliated and broader overseas communities, and integrate retail into events and programs to maximize both impact and revenue.
• Advance product program success - Partner with the Product Program Manager to strengthen our international product program, expanding cookie sales to new communities and boosting in-person sales opportunities in military and embassy connected areas.

Operational Management

• Oversee overseas operations including budget, resource allocation, staffing logistics, and compliance with military requirements.
• Manage operational support for overseas staff (e.g., ID cards, SOFA status, travel orders).
• Maintain high standards for efficiency, compliance, and responsiveness in all operational processes.

Key Partner and Stakeholder Engagement

• Takes a leadership role in building strong relationships with key partners and stakeholders including the U.S. military (EUCOMM), Boy Scouts of America overseas councils, Child/Youth Services, DoDEA, WAGGGS member organizations and American/International school administrators, American Diplomatic community, volunteers, alumnae, corporate and community partners  
• Serves as USAGSO’s liaison with the U.S. military (EUCOMM) and U.S. military (USINDOPACOM). Maintains all required documentation and submits regular progress reports to ensure compliance and continued funding and encourages team involvement in military installation activities.  

Team Leadership 

• Supervises and supports Regional Admin Managers (2), Product Program Manager, Girl Experience Manager, Outdoor Girl Experience Manager, Finance Associate (PT) and Regional Program Facilitators (2PT)
• Provide coaching, support, and professional development opportunities for team members

Financial Stewardship

• Develop and manage the overseas operations budget.
• Monitor expenses, analyze data, and ensure sustainable financial decision-making.
• Optimize resource allocation to achieve strategic goals. 

Qualifications

REQUIRED COMPETENCIES

• Excellent leadership and team management skills, with proven experience leading and managing diverse teams. 
• Strategic thinking who can see the big picture while not losing sight of the details who can inspire and motivate their team around the strategy  
• Exceptional communication and interpersonal skills, ability to work with internal and external partners 
• Demonstrated experience in cultivating and working with diverse, international audiences, ability to forge strong working relationships internally and externally to support the goals of USAGSO  
• Outstanding project management, organization, and time management skills with a focus on building and improving systems, coordinating efforts and using data to drive decision-making. 
• Strong background in nonprofit organizations, youth development, or similar sectors is highly preferred 
• Familiarity with military/expat lifestyle; knowledge of the Military, State Department and International schools operating overseas 

REQUIRED TECHNICAL SKILLS 

• Office 365 or similar suites
• Project Management Systems
• Competency in PowerPoint or similar presentation software
• Competency in Microsoft Excel or similar software

REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications)

Degree or Equivalent Experience:

Bachelor’s degree or equivalent experience; master’s degree preferred

Minimum Years of Experience:   Minimum of ten (10) years’ experience in corporate or nonprofit environment with five (5) being in a supervisory role

Required Field of Study:

Nonprofit Management, Business, International Relations or Development, or related field

Certifications Requirements:

NA

Application instructions

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