Claims Specialist

Unless posted on USAJobs.gov, the positions and organizations linked to here are in no way affiliated with or sanctioned by the Peace Corps or the United States government. The views, positions, and priorities expressed by the posting organizations are their own and do not necessarily reflect those of the Peace Corps or the Government of the United States.

About Social Security Administration

Social Security has provided financial protection for our nation's people for 90 years. Chances are, you either receive Social Security benefits or know someone who does. With retirement, disability, and survivors benefits, Social Security is one of the most successful anti-poverty programs in our nation's history. We are passionate about supporting our customers by delivering financial support, providing superior customer service, and ensuring the safety and security of your information.

Duties

The U.S. Social Security Administration (SSA) announces an open call for résumés from RPCVs and transitioning Peace Corps staff with noncompetitive eligibility (NCE). This is not a guarantee of employment. SSA is seeking job applicants with exceptional customer service skills for a Claims Specialist (CS) position in the Burbank, CA District Office. The CS position is an entry level position for SSA’s field offices. Incumbents are responsible for providing direct service to the public. They conduct interviews and adjudicate customer’s claims for retirement, survivors and disability benefits. Claims Specialists work with beneficiaries to establish continuing eligibility for payment, provide assistance with administrative appeals, authorize payment, offer referral services, and identify and investigate potential program abuse. This is a career ladder position with promotion potential to the GS-11 level. Initial selections are normally made at the GS-5 or GS-7 level.

Qualifications

GS-5: Three years of general experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.

GS-7: One year of specialized experience, that equipped the applicant with the knowledge, skills and abilities to perform successfully the duties of the position. Examples of specialized experience include assisting individuals with establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.

SUBSTITUTION OF EDUCATION: Education may be substituted for experience or may be combined with experience and will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Selectees who use education to qualify will be asked to provide official transcripts upon selection.

GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.

GS-7: One full year of graduate level education in a related field OR a Bachelor’s Degree with superior academic achievement in a related field.

Application instructions

Please email your current resume, college transcripts, short cover letter and proof of Peace Corps Service/Non Competitive Eligibility (NCE) to the contact email with subject line: "Peace Corps Volunteer Employment Consideration".

Before responding to this announcement, please review the RPCV Career Link Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of every position posted to the jobs board and we ask everyone to use caution when contacting and/or sharing information with any organization while seeking employment. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].