Claims and Program Representative

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About U.S. Railroad Retirement Board

The U.S. Railroad Retirement Board (RRB) is an independent agency of the federal government that administers retirement, survivor, unemployment, and sickness benefit programs for the nation's railroad workers and their families. An RRB Claims and Program Representative performs an important role with the RRB as the first point of contact in one of our field offices located nationwide. At the RRB, we are passionate about serving the rail community, providing exceptional customer service, and ensuring individuals receive the right benefits, at the right time, and in the right amount. Learn more about us at www.rrb.gov.

Duties

As a Claims and Program Representative, you will: -Handle calls through the Nationwide Toll-Free Service (NTFS) which may come from any area within the network or from another network. -Develop and maintain liaison with railroad employers, labor organizations, Congressional offices, Social Security Administration (SSA) offices, other Federal, State and local government agencies, private organizations, hospitals, nursing homes, etc., to promote understanding of the agency programs and services, encourage cooperation and provide training and foster positive public relations. -Provide a full range of client services both within and outside the district office location regarding benefits available under the various programs administered by the Railroad Retirement Board (RRB). -Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs. -Develop evidence necessary under the appropriate program regulations. -Examine evidence and evaluate its validity and acceptability. -Adjudicate claims for benefits and make entitlement decisions. -Compute and award payment of benefits. -Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by headquarters or the district office. -Answer questions and provide guidance on other programs such as Medicare, taxation of benefits, and Social Security entitlement

Qualifications

Minimum Qualifications for GS-07: A. Superior Academic Achievement: Completion of a 4-year course of study leading to a bachelor's degree in a field of study that demonstrates the competencies required by this position with either (1) a grade point average (GPA) of 3.0 based on a 4.0 scale; (2) a 3.5 GPA based on a 4.0 scale for all required courses completed in a qualifying major field of study at either the time of application or during the last two years of your undergraduate curriculum; (3) class standing of upper third of the graduating class in the college, university, or a major subdivision of the college; or, (4) membership in a National Scholastic Honor Society certified by the Association of College Honor Societies, excluding freshman honor societies; If applying under this provision, copies of transcripts (from each school attended) for undergraduate courses must be submitted with your application, and originals must be provided prior to entering on duty.; OR B. One full year of graduate level education in an accredited or pre-accredited college or university in any field; OR C. One year of specialized experience equivalent to the GS-05 grade level in the Federal service, that has (a) provided skill in conducting personal telephone contacts with a wide range of individuals which demonstrated (1) the ability to explain complex technical or regulatory information, (2) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information, and (3) the ability to recognize and overcome attitudes or emotions that hinder effective communications, or (b) technical, investigative, professional, or quasi-legal work providing a good working knowledge of laws, regulations and procedures governing appropriate programs.; OR D. A combination of education and experience as listed above. Minimum Qualifications for Grade GS-09: A. One year of specialized experience equivalent to the GS-07 level in the Federal service that includes interviewing applicants for benefits and guiding them through the claims-taking process, including reviewing evidence, determining eligibility, and/or adjudication for federal, state, or local administered benefits, such as: disability, unemployment, sickness, survivor, retirement, Medicare, education, housing, medical and/or veterans benefits.; OR B. Master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to a master's degree from an accredited college or university. This course work must be in a discipline related to this position in one of the following: General Psychology (MGP), Sociology (MAS), Social Science (MSS), Education (Med), Social Work (MSW), Communications (MAC or MSC), English (MAE), and Leadership (MSL); OR C. A combination of education and experience as listed above. Ability to read and fluently speak Spanish is desirable, but this information will not be used in ranking candidates.

Application instructions

Please submit the following documents: 1. Resume 2. Description of service or other proof of non-competitive eligibility 3. Transcripts (if applicable)

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