Support Performance Management System in Youth Serving Organization


Open to all RPCVs

Activity/project background

A Child’s Trust Is Ours To Nurture (ACTION), Inc. cultivates a culture of excellence in its operations and management. Towards this end, the organization voluntarily subjects itself to organizational assessments using processes and tools from various external organizations including the following:

1. Department of Social Welfare and Development (DSWD), under whose purview ACTION’s operations belong;
2. Consuelo Zobel Alger Foundation (a- U.S.-based Foundation) Organizational Capacity Assessment Tool (OCAT);
3. US Agency for International Development (USAID)-mandated pre-award risk assessment (PRA), using the Non-U.S. Organization Pre-Award Survey (NUPAS); and
4. The United Nations Development Program (UNDP) Assessment for Corporate Service Organizations (CSOs)/NGOs

ACTION meets the standards of these organizations. Nevertheless, in order to meet its goal of becoming a model NGO, ACTION needs to act on recommendations for improvement. Among them is the need to enhance ACTION’s existing Performance Management System (PMS) and to set up a formal benefits and compensation system. Hence, this request for technical support from a VSPP. ACTION has applied to host a PCV, but its request was put on hold due to the pandemic. ACTION understands that the role of a VSPP is very different than a two-year Volunteer.

Virtual service engagement and tasks

The VSPP will engage in the following tasks, in collaboration with ACTION:

• Review the assessment of ACTION’s existing Performance Management System (PMS) vis-à-vis the external organizations assessments and recommendations; based on those assessments
• Co-facilitate at least 10 webinar sessions on the basics of PMS that covers the following topics: performance management system, managing employees’ performance/techniques to meet the PMS requirements and setting up a formal benefit and compensation system
• Provide technical inputs to enhance ACTION’s existing PMS

This engagement is expected to be approximately 24 weeks. VSPPs are expected to engage on the tasks listed above for an estimated 5-15 hours per week.

Meetings between VSPPs and Host Country Counterparts will take place during normal office hours, 8:00 AM to 5:00 PM, Philippine time. Specific times will be determined during orientation. Meetings between VSPPs and Host Country Counterparts will take place during normal office hours, Philippine time. Specific times will be determined during orientation. The HCA Counterpart shall initiate the weekly calls with the VSPP preferably at around 8:00 am. (Philippine time, GMT + 8). Given the time zone difference between the US and the Philippines, virtual meeting schedules can be adjusted and mutually agreed upon with the VSPP.

The Host Country Counterpart will have access to laptop/desktop, emails, websites, and Zoom application for regular communication and collaboration.

Per the Child Protection Code of Conduct, when engaging online with minors (0-18), two adults must be present.

Optional additional activities

The Peace Corps mission is to promote world peace and friendship by fulfilling three goals:

  1. To help the people of interested countries in meeting their need for trained men and women.
  2. To help promote a better understanding of Americans on the part of the peoples served.
  3. To help promote a better understanding of other peoples on the part of Americans.

Goal 1 will be achieved through the VSPP's engagement and completion of the above tasks. The counterpart and VSPP may also choose to identify an activity that aligns with Goal 2. Additionally, the VSPP may identify a Goal 3 activity to implement during their engagement. See recommendations and tools for Goal 3 activities.

Essential qualifications

Education: Bachelor’s degree in human resource management OR equivalent experience listed below

Experience: At least 2 years of professional experience in human resource management

Intercultural skills and motivation: Flexible, strong cross-cultural agility, high tolerance for ambiguity, able to work independently, resourceful, creative, and genuinely motivated and capable to serve virtually

Desired qualifications

Education: Master’s degree in human resource management

Technical Skills: Familiarity with virtual engagement and communication

Language: Basic Tagalog

-Experience working with non-profit management
-Experience supporting performance management and evaluation systems in a non-profit
-Experience using computer applications in human resource management
-Practical experience working with the main aspects of human resource management

Partner background

Name: A Child’s Trust Is Ours To Nurture (ACTION), Inc.

Type of entity: Local NGO

Mission and goals:

ACTION’s vision is “a world where children fully achieve their rights and ACTION is a prime mover in the creation of a child-friendly society.” The mission is to “enable communities and stakeholders to realize child’s rights and achieve a better quality of life.” It has three (3) strategic goals:

1. Reduce the vulnerability of children, youth, and marginalized individuals to all forms of abuse, exploitation, neglect, and discrimination;

2. ACTION as a leader in social technology development and capacity building towards the reduction of vulnerability of children and youth to all forms of abuse, exploitation, neglect, and discrimination; and

3. ACTION as a model NGO that embodies the highest standard in Social Welfare and Development Administration.

ACTION believes that our clients deserve the highest quality of care, thus, it is imperative that the organization strengthens its internal policies, systems, processes, and procedures to ensure that it can deliver programs and services of highest standards. This request is a direct contribution to ACTION’s third strategic goal of becoming a model NGO.

Terms and conditions of engagement

VSPPs will be engaging with the host country partner, in coordination with Peace Corps post staff, remotely from the US. They should have access to a computer, internet, and telephone in order to enable direct engagement with the Peace Corps overseas office and the Host Country Counterpart assigned by the host country partner.

Orientation with the host country partner will be provided, within the designated virtual service hours, during the first week of virtual service via an online presentation and discussion. The host country partner will provide an overview of its organization, the local context, and how they envision collaborating with the VSPP.

The VSPP will have regular check-ins with their counterpart and bi-weekly check-ins with Peace Corps staff. Spending unstructured time with counterparts can be critical to relationship-building and is encouraged through activities such as coffee chats and informal calls within the weekly 5-15 hours.

Engagement-specific safety and security

The VSPP will receive an orientation on Peace Corps’ Child Protection Policy and how it relates to online engagement along with IT security best practices. The VSPP will be expected to follow safety and security guidelines for online engagement to ensure their safety and that of the Host Country Partner and their counterpart, and any beneficiaries of the engagement.

Supervision requirements

The VSPP will report to a designated Peace Corps staff member. The VSPP will be expected to abide by the Virtual Service Pilot Participant and Donation Agreement and Participant Principles of Engagement. The VSPP will also be expected to check in with the designated host country counterpart as assigned by the host county partner.

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