Volunteer Team Leader


About the organization


Kiva is an international nonprofit, founded in 2005 and based in San Francisco, with a mission to connect people through lending to alleviate poverty. We celebrate and support people looking to create a better future for themselves, their families and their communities.

Mission Statement

We are a non-profit organization with a mission to connect people through lending to alleviate poverty. Leveraging the internet and a worldwide network of microfinance institutions, Kiva lets individuals lend as little as $25 to help create opportunity around the world. Learn more about how it works .


Do you have experience building relationships remotely? Would you like to use your skills to facilitate lending in over 80 countries around the world? Apply to become a Kiva Volunteer Team Leader!

Kiva’s Review and Translation Program relies on over 400 volunteers to edit, translate, and thoroughly review loan profiles from around the world. Kiva Loan Review Team Leaders cultivate team engagement and harness the skills of Kiva’s dedicated volunteers, who review Kiva’s borrower stories through an innovative crowdsourcing model. They provide leadership, motivation, and support to a diverse, multicultural, and global community of volunteers in order to keep loans flowing from the field to the Kiva website. They foster connections between the volunteer community and Kiva headquarters. This is a remote volunteer position.

Loan Review Team Leaders act as a first line of support for editors and translators to keep Kiva’s processes efficient and sustainable. They craft customized updates and develop creative approaches to strengthen team engagement. They maintain regular email contact with team members to field basic questions, provide guidance, and solve problems. They promote the use of Kiva’s loan review resources and escalate policy and technical questions to Kiva staff. They also exchange ideas and perspectives with other team leaders and Kiva staff in regularly scheduled conference calls. Team Leaders help to develop, document, and share best practices for team leaders.


- Proficiency in English required; Spanish, Russian, French, or Portuguese translation a plus

- Can commit to 4-6 hours a week for 13 months (includes 3 conference calls per year with fellow Team Leaders and Kiva staff)

- Is a strong communicator and supremely organized

- Can forge effective working relationships with remote colleagues, providing instruction and feedback over email

- Enjoys working collaboratively in a team environment to establish and reach goals

- Has mature judgment and can work with little supervision

- Is comfortable with internet, email, basic word processing, and spreadsheet programs; regularly checks and responds to email

- Consistently meets deadlines

- Can manage volunteers and teams that are geographically distributed

Please note:

- You must be at least 18 years of age to apply.

- All volunteers must have a personal computer.

- You will sign a volunteer agreement that covers protecting the privacy of Kiva borrowers & a standard media release.

- This is a remote volunteer opportunity. However, TLs must be able to occasionally accommodate conference calls where differing time zones are prioritized.

- Successful applicants will need to complete a language assessment and may be invited to an interview process afterward. Successful completion of the test and subsequent interview leads to official training for this role beginning in late July/August.

Application instructions

Contact email: [email protected]

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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