Volunteer Leadership Coordinator

New York Cares

About the organization

New York Cares exists to turn passion into action, leverage resources through partnership, and create long-lasting change across New York City. We've become the City's leading volunteer management organization by adapting and responding to our most pressing community needs – from everyday challenges like food insecurity and educational inequity to relief efforts in response to 9/11 and the COVID-19 pandemic.

We foster dynamic relationships with all stakeholders by committing to our core values: equity, humanity & trust. We see value in each of our stakeholders. Be it our volunteers, donors, staff, or community partners; we know we work best when we work together. When new challenges arise, we look to our network of over 1,000 nonprofits, schools, and government agencies across the 5 boroughs to inform our response. We build trust with our 50,000 annual volunteers who give of their time and skills to meet the current needs.

Duties

Reporting to the Officer, Volunteer Support, the Leadership Coordinator is the single point of contact for our Team Leaders and ensure a seamless volunteer experience from start to finish.

Scope of Responsibilities

Manage the end-to-end Team Leader experience from onboarding, placement, through maturity, and finally to exit.
Coordinate across internal departments to support on advocate for Team Leaders' needs to ensure they have the tools necessary to be successful in their roles.
Work with Volunteer Engagement Manager to inform on Team Leader status and engagement tactics to deepen their relationship with the organization and the communities they serve.
Provide logistic support for Team Leader budgets.
Support the Customer Service and CRM strategies and tactics that are systematized to ensure multiple relevant touchpoints with Team Leader at critical points (before the first project, after the first project, periodic check-ins, program close, program re-up, etc.)
Aggregate and take action based on Team Leader feedback to relevant stakeholders.
Find and replace Team Leaders when substitutions are required (scheduling conflict, illness, etc.) via targeted email, phone, and/or text campaigns.
Staff approximately 10 corporate service projects per year.

Qualifications

At least two years of relevant professional experience; HS/HS school equivalency plus combination 2 years of relevant experience and/or post-secondary training/education considered.
Excellent interpersonal, written, and verbal communication skills; Spanish language fluency a plus
Strong administrative skills and problem-solving skills
Proficiency in MS Office (Excel, Word, PowerPoint), working knowledge of Outlook, and Salesforce a plus
Ability to communicate effectively with a wide variety of stakeholders.
The willingness to work beyond traditional working hours and schedules, including some evenings and weekends.
Good sense of humor & Commitment to volunteerism

Salary

$45k plus competitive benefits

Application instructions

Contact email: [email protected]

Please submit a cover letter in addition to your resume.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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