Veterans Service Representative

Seattle VA Regional Office of the U.S. Department of Veterans Affairs

About the organization

The Veterans Benefits Administration (VBA) is an organizational element of the U.S. Department of Veterans Affairs. The Veterans Benefits Administration (VBA) is responsible for administering the Department's programs that provide financial and other forms of assistance to Veterans, their dependents, and survivors.

This position is located in the Department of Veteran Affairs, Veterans Service Center. The Veterans Service Representative (VSR) works as an employee in the Veterans Service Center (VSC) or Pension Management Center (PMC). The VSR explains benefit program and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter,


Primary duties include but are not limited to the following:

Makes determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
Requests examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
Reviews claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.
Prepares and releases correspondence for use by other federal, state, and local agencies.
Utilizes various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.


Please visit link and see "Qualifications" section.


$37,674 - $59, 907

Application instructions

Contact email: [email protected]

Please visit link and view "required documents" section to learn what needs to be included with your application package.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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