Veterans Service Representative (VSR)

Veterans Benefits Administration (VBA)

About the organization

Our Mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's veterans. How would you like to become a part of a team providing compassionate care to veterans?

The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans, and their families. VBA has been undergoing a major transformation that is people-centric, results-oriented, and a forward-looking integration of solutions that will ensure total lifelong engagement with service members, veterans, and their families.


Serve as a primary contact for the Veteran and his/her representative or advocate and the decision-maker for compensation and/or pension claims.
• Explain the full range of VA benefits and all related programs.
• Make determinations as to eligibility for the type of benefit sought and fully analyzes,
develops, and requests required evidence for certain claims requiring a rating decision.
• Decide the necessity for and type of examinations, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries.
• Develop comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim.
• Prepare correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence.
• Utilize various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
• Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.


Specialized Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Specialized experience is defined as work that involves (1) Requesting relevant medical or administrative evidence to make eligibility determinations; (2) Analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development, and (3) Experience explaining program benefit entitlements and requirements.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.


$41,365.00 to $72,437.00

Application instructions

Contact email: [email protected]

Email is the best way to contact me for any questions.

If you are interested in applying for the position, please include in the body of the email that you are applying for the position as a peace corps applicant.

Before responding to this announcement, please review the Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of all positions posted to this jobs board. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

Does this sound like the position for you?

Email to apply