Veterans Service Representative (VSR)

US Department of Veterans Affairs

About the organization

OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.


This position is located in the Department of Veteran Affairs, Veterans Service Center, Chicago Regional Office. The Veterans Service Representative (VSR) works as an employee in the Veterans Service Center (VSC) or Pension Management Center (PMC). The VSR explains benefit program and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter,

Makes determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.

Requests examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.

Reviews claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.

May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.


Specialized Experience: GS-07 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:

1) Providing claims or benefits processing or eligibility determinations;
2) Providing quality assurance or auditor functions; and
3) Compiling income and legal documentation to determine basic eligibility for benefits or programs.

OR One full year of graduate level education Or superior academic achievement at the bachelors level in a degree related to international policy, international commerce, international management, intercultural relations, international development, global economy, government and foreign affairs, international business, international trade, international economics, international affairs, international relations, or other related fields of study. (You must provide transcripts);

OR a combination of the required experience and education for this grade level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned).


48,445 - 65,257

Application instructions

Contact email: [email protected]

Telework - This is currently a full-time telework position due to COVID. There may be an in-office requirement during the training period. Long-term, this position will likely be majority telework with some in-office requirement (i.e. one day per week).

You will be rated on the following Competencies for this position:
Computer Skills
Decision Making
Oral Communication
Written Communication

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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