Training Specialist

Turo

About the organization

Turo is a car sharing marketplace where guests can book any car they want, wherever they want it, from a vibrant community of local hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership.

A pioneer of the sharing economy and travel industry, Turo is a safe, supportive community over 10 million strong with more than 350,000 vehicles listed and over 850 unique makes and models. Whether it’s a truck to help out on moving day, a Mercedes-Benz for a luxurious weekend away, or a classic VW bus for a picture-perfect road trip, Turo lets you book cars that are part of a story, not a fleet.

Duties

Become a Turo product expert
Update training materials to reflect latest policy, process, and/or product changes
Help with the administration of our LMS
Design, develop, and update training materials for a blended learning approach
Partner with department managers to align training materials with support articles, and with latest policy, process, and/or product changes
Collaborate with outsourced trainers to design and/or update online and ILT trainings for new and tenured agents
Collaborate with peer Training Specialists; give and receive constructive feedback
Help the training team grow and scale by evaluating new approaches to how we work
Analyze the effectiveness of trainings and help drive impactful changes to processes and/or training materials
Occasionally facilitate in-person and/or remote trainings for internal and outsourced teams

Qualifications

At least one year of instructional design experience building interactive trainings for both online and ILT formats
Experience with online learning tools, such as Articulate360 and Camtasia, strongly preferred
At least one year of experience delivering trainings (preferably for a Customer Support role, but not mandatory), workshops, and/or courses
Exceptional time management with proven ability to deliver quality materials against tight deadlines
Unflappable calm in the face of frequent changes to requests, deadlines, and priorities
Team player who can communicate and collaborate effectively with others; provide compassionate, constructive feedback to colleagues; pitch in and proactively help colleagues whenever possible
Strong visual design skills with a passion for creating great learning experiences
Excellent written and verbal communication skills
Self-motivated with the ability to work independently
Able and willing to travel to training events if needed

Application instructions

Contact email: [email protected]

N/A

Before responding to this announcement, please review the Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of all positions posted to this jobs board. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


Does this sound like the position for you?

Apply to job