Training Specialist

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


1. Enters participant training activity data into the One Stop Management Information System (OSMIS) and internal reporting system; ensures accuracy of data entered.
2. Compiles program statistics and performance data and prepares related reports for submission.
3. Participates in the maintenance of an up-to-date automated reporting system to track program participation hours/program completion and placement status of program participants.
4. Develops and maintains a working relationship with the customer, Career Coach, and funder’s training department to ensure that concerns/barriers to successful program completion are addressed and resolved appropriately; provides referrals as determined necessary.
5. Processes all supportive service payments including ensuring information is accurate, back up documentation is validated, and purchase orders are completed and submitted. Assists with the procurement of vendors as needed.
6. Maintains accurate and up-to-date participant hard files and performs QA of system records.
7. Uploads pre-requisite training documents and completion certificates/licenses to Launchpad; creates required events/ITAs.
8. Conducts follow-up activities to monitor customer’s progress during training period and after achievement of educational goal; maintains related documentation.
9. Stays abreast of all changes related to WIOA training requirements, current labor market, and occupational trends.


1. Graduation from an accredited four-year college or university.
2. Experience in career planning, placement, employment, training, or a related field preferred.
3. Knowledge of career development and case management principals, objectives, standards, and methods; and of program policies and procedures.
4. Interpersonal skills necessary to effectively communicate and build professional relationships with funders, training providers, assess customer needs and assist with case management.
5. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access).
6. Ability to make visits to up to five sites within a month to collect and/or drop off documents needed in hard copy form.
7. Computer skills necessary to maintain required documentation and to access information on the Internet.
8. Mental ability to handle pressures related to meeting placement goals and dealing with multiple individuals from diverse backgrounds and varying levels of need.
9. Must possess and provide a valid Michigan Driver's License. Incumbent must have a reliable means of transportation and be willing to work a flexible schedule


$ 20.5990 per hour

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