SYSTEMS SUPPORT SPECIALIST

Big Thought

About the organization

BIG THOUGHT is an impact nonprofit that closes the opportunity gap by equipping all youth in marginalized communities with the skills and tools they need to imagine and create their best lives and a better world.

Building on the strong foundation provided by family and caregivers, we are allies in young peoples’ growth, helping to prepare them for further education, work and life.

Our most vital partners are the youths themselves. We help them determine and drive their own outcomes by equipping them with tools to navigate real life challenges.

Duties

About the Ideal Candidate:
Our  has a high aptitude for interacting with the digital world around us and is proficient in translating technology and technical processes understandably to stakeholders in the various units of work in the organization. This person has exceptional skills in cross-functional collaboration, systems testing, troubleshooting, data management, and customer service.

What the Role Entails:
Support the Director of Process Excellence to assess, design, and implement systems integration strategies that enhance organizational efficiency and effectiveness
Develop deep expertise in all key business enterprise systems
Train users to appropriately utilize business enterprise systems, creating standard guidelines and manuals
Provide change management support to encourage the adoption of new systems, features, and processes
Conduct regular reviews of systems and report opportunities for improvement
Point of contact for IT/business enterprise vendors and partners where appropriate
Assist in troubleshooting and resolving database/system issues, collaborating with other relevant teams to ensure seamless functionality
Work closely with the Development team to manage the donor database, ensuring accurate and secure data management, reporting, gift acknowledgment, and providing technical support as needed
Develop and implement data entry and quality control procedures for donor database
Work closely with finance to reconcile all donor funds

Qualifications

Minimum Qualifications:
Two-three years experience in Computer Science, Information Technology, or a related fiel
Salesforce experience required
Knowledge of business enterprise systems and project management tools preferred (i.e. Microsoft 365, Oracle NetSuite, Paycom, etc.)
Ability to adapt to evolving technologies and take initiative in a fast-paced environmen
Familiarization with non-profits

Salary

60000

Application instructions

Contact email: [email protected]

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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