Support Specialist - Los Angeles, CA

Jumpstart

About the organization

Jumpstart envisions the day when every child in America enters kindergarten prepared to succeed. A national early education organization with operations in 15 states plus Washington, DC, Jumpstart drives outcomes for young children in three critical ways. Jumpstart provides language, literacy, and social-emotional direct service programming utilizing an evidence-backed curriculum for preschool children from underserved communities, workforce programming to expand the pipeline of qualified, diverse talent pursuing careers in early education, and policy advocacy to support the early childhood field and promote high-quality early learning for all. By leveraging over 25 years of experience, Jumpstart executes these three objectives to improve the quality of the early education workforce and increase opportunity for young children to succeed across America. Learn more at www.jstart.org

Duties

The Support Specialist coordinates user support/training, manages hardware deployment, and supports network and server maintenance. Direct interaction and teaching of staff is an important part of this role’s responsibilities. A central part of this role is developing relationships and documentation for technical resources and concerns for each individual site, as well as assisting with managing software updates and backup verification.

The Support Specialist reports to the Senior Manager of Technology and is part of a team of 6 general operations and technology staff. This is a 40 hour per week nonexempt position.

Qualifications

REQUIRED
• Associate’s degree or equivalent relevant professional experience
• Ability to function as a self-starter with strong problem-solving skills
• Ability to read and understand Javascript and/or PowerShell
• Familiarity with Active Directory, Group Policy, and networking concepts
• Strong understanding of Windows domain best practices and functionality
• Strong data management abilities
• Experience with staff training and documentation creation
• Outstanding organizational skills and high attention to detail
• Ability to be adaptable and flexible within a fast-paced environment
• Strong written and verbal communication skills
• Excellent customer service orientation with internal and external customers
• Experience and comfort working with individuals from diverse backgrounds and communities
• Commitment to Jumpstart’s mission and values of connection, determination, learning, joy and kindness

Preferred/Ideal
• Experience with staff training and documentation creation
• Prior experience/interest in social justice or diversity, equity, and inclusion work

Salary

$22,60 - $25 per hour for a 40 hour week

Application instructions

Contact email: [email protected]

Please include a cover letter and resume - full job description can be found at jstart.org/about/careers

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