Sr. Specialist, User Experience Architect

Catholic Relief Services

About the organization

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.


Job Summary

The User Experience (UX) Architect is responsible for implementing and overseeing user-centered design projects and activities related to CRS’ web applications/website. The UX Architect is a high-level digital strategist who will guide the digital efforts for CRS’ brand, sub-brands, and campaigns towards a unified online strategy that aligns with the agency’s goals; building awareness among our varied audiences, deepening engagement with current supporters, and raising more money to support our life-saving work overseas. The UX Architect plays a critical role in the redesign of our external facing websites.

This role will be supported by developers, designers, and content developers, but the incumbent should be as comfortable talking about marketing and fundraising as they are functionality and features.

Roles and Key Responsibilities

Implement and oversee user-centered design methodologies to create intuitive, efficient, and delightful user experiences.
Conduct comprehensive user research and analysis to gain deep insights into our target audience, their behaviors, goals, and pain points. Utilize these insights to inform, guide, and optimize design decisions.
Guide internal stakeholders in the identification of their business goals and develop strategies and tactics required to meet them.
Lead multiple project design activities which involves analytical research, concept development, and end user advocacy.


Basic Qualifications

Master’s Degree in related field
Minimum of 6 years of digital strategy, online marketing/fundraising/advocacy, or agency experience

Knowledge, Skills, and Abilities (KSAs)

Advanced knowledge with User Experience (UX) design
Advanced knowledge with developing plans for usability testing and creating and utilizing Personas and Customer Journeys
Advanced skills in organizational and stakeholder management
Expert understanding of usability principles and user research methodologies
Strong knowledge of information architecture, interaction design, and accessibility best practices including ability to create sitemaps and wireframes.
Familiarity with HTML, CSS, and JavaScript in order to be able to communicate with front end designers and developers.
Experience with online tools such as Drupal, WordPress, EveryAction/NP VAN, Google Analytics, tracking software such as HotJar, CrazyEgg, etc.
Strong working knowledge of UX design tools such as Figma, Sketch, Adobe XD.
Working knowledge of photo manipulation tools such as Adobe Photoshop.
Proficiency in MS Office Suites (Word, Excel, PowerPoint, etc.)
Required Languages – English is required; Spanish is a plus.

Application instructions

To see full responsiblities and complete qualifications please visit the application.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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