Solutions Engineer

Vera Solutions

About the organization

Vera Solutions is a social enterprise and Certified B Corporation® providing cloud and mobile solutions that help social sector organizations better track their impact, streamline their operations, and create feedback loops that put data in the hands of those who need it.

Duties

Design and implement solutions built around Amp Impact
Drive successful engagements with partners to implement Amp Impact
Support sales teams on bids including design and build of demo and trial systems
Participate in client-facing workshops with partners to collect and synthesise user requirements into technical documentation for system design (i.e. Epics, User Stories, etc.)
Supporting partners with Amp configuration
Prepare and facilitate client training sessions, webinars, and workshops based on partner or client needs
Research new technologies, methodologies, and tools relevant to Vera’s core focus areas: Monitoring and Evaluation (M&E), Project & Grant Management, Sales & Supply Chain, and Fundraising & CRM
Develop and maintain partner-facing documentation
Gather feedback from partners about Amp and funneling it to the Product team
Provide technical support to broader products team throughout the product development life cycle/sprints
Support Customer Success team by addressing support tickets/issues as needed
Help drive continuous improvement of our internal processes

Qualifications

Essential
2-4 years of experience in a technology role, particularly in implementing cloud and/or mobile solutions
Demonstrated interest in working with social sector clients or experience in a social sector organisation
Advanced degree with preference to the technical courses in relevant fields
Awareness of core social sector concepts such as Grant Management, Impact Measurement, Fundraising etc.
Strong aptitude for using technology to manage and visualise data (i.e. developing reports & dashboards)
Demonstrated problem-solving skills and ability to troubleshoot in a structured way
Exceptional written & verbal communication skills used to draft technical documentation, translate challenging concepts into simple, yet accurate terms, and collaborate effectively and professionally with internal and external stakeholders
Ability to self-manage tasks with varying urgency and priority across a diverse project portfolio
Enthusiasm for working in a small, dynamic, international environment, often collaborating with colleagues cross-team and cross-hub
Ability to carry tasks forward independently or collaboratively with the reporting team.
Meticulousness, punctuality, and outstanding attention to detail

Preferred
Significant experience with data analysis software (Example – Power BI, Stata etc.)
Significant experience working with CRM and other data management tools/platforms, particularly Salesforce
2+ years of technology consulting or equivalent experience

Application instructions

Contact email: [email protected]

Please complete this online application form: https://verasolutions.formstack.com/forms/2021solutions_engineer

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