Social Insurance Specialist (Claims Specialist)

Social Security Administration

About the organization

The Social Security Administration is one of the largest independent Agencies in government with about 60,000 employees. Nearly half work in about 1,200 field offices.

The majority of positions at Social Security involve working directly with the public, with multiple positions located throughout the country. Our employees receive extensive training and mentoring in Social Security programs and state laws. They also speak with beneficiaries about their rights under the laws, gather facts and evidence to establish eligibility to benefits, determine benefits amounts to individuals, and use technology to access and update claims information.

This vacancy is located in the SSA office, Silverdale, WA.

Duties

The majority of positions at Social Security involve working directly with the public. Our Claims Specialists receive extensive training and mentoring in Social Security programs and state laws.
Claims Specialists speak with beneficiaries about their rights under Social Security laws; gather facts and evidence to establish eligibility for benefits; make critical decisions to determine benefit amounts to individuals; and use state-of-the-art technology to access and update claims information.
Claims Specialists interview applicants for benefits, determine a claimant's initial eligibility for Social Security benefits, and analyze any evidence that will help make that determination. These employees obtain, clarify, and verify data used to analyze claims and make benefit decisions.
Claims Specialists assist the public by answering a wide variety of questions, conducting interviews, investigating situations, and resolving issues. These employees make determinations that affect a claimant's ongoing eligibility for Social Security benefits and analyze claimants' benefit payment histories. This position is a developmental position leading to the full level of GS-11. Close supervision and technical guidance and/or on-the-job training are provided. Duties are gradually broadened so the incumbent is eventually performing all the duties of the full performance level. The full position description can be viewed at http://pdtext.personnel.ba.ssa.gov/.

Qualifications

Minimum: Four years of full time related experience.
Preferred: Bachelor's degree.
Note: Education and related experience may be combined to meet minimum qualifications.
Skills We Look For
•Good written and oral communication skills
•Good people skills
•Skills in independent analysis and problem solving using policies, procedures, laws, and regulations

Salary

GS7-11

Application instructions

Contact email: [email protected]

Please submit all the documents for this vacancy:
Resume
Cover letter
Academic transcript(s)
Description of Peace Corps service/certification of noncompetitive status

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