Social Insurance Specialist (Claims Specialist)

Social Security Administration

About the organization

The Social Security Administration is one of the largest independent Agencies in government with about 60,000 employees. Nearly half work in about 1,200 field offices.

The majority of positions at Social Security involve working directly with the public, with multiple positions located throughout the country. Our employees receive extensive training and mentoring in Social Security programs and state laws. They also speak with beneficiaries about their rights under the laws, gather facts and evidence to establish eligibility to benefits, determine benefits amounts to individuals, and use technology to access and update claims information.

Benefits follow what is established for Federal Government employers.


At the full performance level, the incumbent will conduct interviews with the public to obtain, clarify and verify information about initial and continuing eligibility for retirement, survivors, disability health insurance benefits and eligibility for supplemental security income including State supplements; resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA; and use state of-the-art technology to access and update claims information.


Degree from an accredited four-year or two-year college/university of specialized/generalized work experience.

GS-5: Three years of general experience, one year which was equivalent to the GS-4, that demonstrates the ability to 1) analyze problems to identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; and 3) communicate effectively orally and in writing. Examples of general experience include providing information and assistance to the general public, analyzing, explaining, applying or interpreting laws, rules, regulation or policies.

GS-7: Fifty-two weeks of specialized experience equivalent to the GS-5 grade level. Examples of specialized experience include assisting individuals in filing applications for financial assistance, unemployment, Veterans benefits, insurance benefits, health benefits and/or social service programs; developing, processing, or authorizing claims; explaining benefit related programs to the general public and providing information through the media; or evaluating benefit program policies, procedures and guidelines.

GS-9: Fifty-two weeks of specialized experience at least equivalent to the GS-7 level. Examples of specialized experience include assisting individuals in establishing their entitlement to receive benefits; adjudicating or investigating claims; or evaluating benefit programs to assess the integrity and quality of operations.


GS-5 to GS-9

Application instructions

Contact email: [email protected]

Contact email: [email protected]

Please email letter of interest, resume, NCE Statement (if available) and transcripts (if available).

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Equal Opportunity Employment

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