Short-Term Consultant: Social Media Monitor


About the organization

Internews empowers people worldwide with the trustworthy, high-quality news and information they need to make informed decisions, participate in their communities, and hold power to account. We seek to realize the potential of a digitally connected world: a world in which evidence-based information advances human progress, enables broad opportunity and accountability, and fuels vibrant civic debate.

For more than 35 years, in more than 100 countries, Internews has worked to build healthy media and information environments where they are most needed. We have proudly incubated hundreds of sustainable organizations, bolstered the skills of thousands of media professionals, activists, and citizens, and helped these partners reach millions of people with quality, local information.


Internews is seeking to recruit a Social Media Monitor (SMM) to support two-way communication with the population at risk for COVID-19 on Puerto Rico. The SMM will help identify and understand hyper-local information needs that are not solely concerned with health behaviors, and can identify, discuss, analyze, and mitigate rumors and misinformation related to COVID-19 arising at local levels.

The SMM will monitor social media platforms used widely on Puerto Rico and potentially in the diaspora to identify and track rumors, misinformation, and disinformation campaigns related to COVID-19 that may cause risks to public health or other issues. The SMM will engage with online groups and pages, messaging apps, frontline aid agencies, local media and/or any other online channels that are influential in the narrative about the virus. The SMM will collect feedback and commentary on the concerns, fears and hopes that are behind the rumors that drive misinformation from social media. They will contribute data and inputs to the Internews team and its partners to address misinformation with "news you can use" and provide inputs for feedback reports for humanitarian partners to inform decision-making and improve information provision with timely, locally relevant, and reliable information people trust.

For more, please visit our Careers page:


- Strong knowledge of the Puerto Rican social media ecosystem
- Expertise navigating Facebook, Twitter, YouTube, Instagram, and other social media platforms; understanding of the engagement statistics for each;
- Strong experience using social media monitoring tools, data collection and analysis software;
- Native or fluent Spanish language skills
- Good speaking, reading, and writing skills in English
- Good understanding of COVID-19 and/or other health emergencies


Note: Candidates who do not have these preferred qualifications, but are interested and willing to learn, are encouraged to apply.

- Knowledge of humanitarian communications, public health communications, and crisis response techniques considered an asset
- Data visualization skills and knowledge of relevant software to produce infographics is a plus
- Experience writing data summary briefs
- Strong software skills to ensure proper design and layout of the regular reports
- Experience using Canva design software
- Knowledge of social media monitoring and scraping tools, and previous experience using them and working with social media data
- Self-motivated and able to work in a fast-paced environment with quick turnaround on deliverables
- Strong understanding of, and commitment towards, the editorial values of the project.

Application instructions

Applications will be reviewed on a rolling basis, so it is to your benefit to apply as soon as possible if the position is of interest. The ideal candidate is based in Puerto Rico, but candidates based elsewhere in the US are also welcome to apply.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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