Shelter Coordinator

Asian Task Force Against Domestic Violence

About the organization

The Asian Task Force Against Domestic Violence works to prevent domestic violence in Asian families and communities.

Duties

Division/Department: Shelter


Reports to: ASAP Program and Clinical Manager


 


Schedule:



  • Monday to Friday of various shifts: 8 a.m. to 4 p.m., 11 a.m. to 6 p.m., and 1 p.m. to 8 p.m.

  • Possible after hours and weekend work during crisis situations

  • Flexible schedule is expected


 


Summary: The Shelter Coordinator works closely with the ASAP Program and Clinical Manager in maintaining the daily operations of the shelter, providing direct services to families and children, coordinating the community-building program, and providing back-up to the ASAP Program and Clinical Manager. The ideal candidate should be a passionate advocate for survivors and their children, and comfortable in a leadership role. This is an exciting opportunity for those looking for hands-on experience in Social Justice and Non-Profit Organizations.


 


Operations/Administrative:



  • Acting in a leadership role, ensure that all aspects of the program run smoothly and respond to any crisis


that arises.



  • Consistently and effectively communicate with supervisor on all aspects of shelter activities

  • Ensure clear, detailed, organized, timely and objective record keeping of shelter activities

  • Identify, address, and follow-through with constructive resolution of all issues arising within the shelter, including


client and maintenance related issues



  • Provide office support (answer phones, organize files, order supplies, etc.)

  • Train and supervise Senior Assistant(s)

  • Assist in the training and supervision of interns

  • Assist in scheduling of shelter coverage

  • Inventory and purchase of household and office supplies from AllBrand, Staples, etc.

  • Report and resolve maintenance for copiers, computers, cable, phone, washer/dryer, etc.

  • Manage the ordering, pick up, distribution and storage of donated items from partner agencies such as the Food


Bank, Birthday Wishes and Circle of Hope



  • Manage the Transportation Assistance and Food Assistance Programs

  • Coordinate physical maintenance of the shelter


 


Community Living:



  • Enforce policies, procedures, protocols of shelter

  • Resolve day-to-day issues and conflicts around community living

  • Teach life skills to shelter clients on as needed basis (transportation, grocery, computer, library, etc.)

  • Provide fair and decisive treatment of all residents, staff, volunteers, visitors, etc.

  • Provide reflective listening, empathy, encouragement, accountability and support for all staff and residents


Community-Building Responsibilities



  • Coordinate the Community-Building Program of the shelter: plan in-house activities, field trips and holiday


events for shelter families and individuals



  • Run weekly community meetings with shelter residents

  • Interact with residents and maintain a positive sense of community

  • Coordinate volunteer activities (yoga, Tufts Medical, etc)


 


Direct Services:



  • Welcome and orient incoming shelter residents

  • Assist clients to transition out of the shelter program as needed

  • Assist with transporting clients

  • Provide culturally competent and trauma informed services to shelter residents, including safety planning, crisis


intervention



  • Collaborate and communicate with the Community Based advocates and ASAP Program and Clinical Manager on


client issues; meet as needed



  • Effectively and appropriately respond to crises according to Program protocols and procedures

  • Maintain current and accurate records of services and update database

  • Provide child care on as needed basis for residents when they have meetings or appointments


Children’s Program



  • Assist advocate/case manager with enrollment in daycare, school, afterschool program, summer camp

  • Coordinate with Horizons for the PALS Program; complete and submit related paperwork


Hotline Responsibilities:



  • Answer hotline calls: ascertain caller’s needs; provide supportive listening, crisis intervention, safety planning,


information about domestic violence, resources and inter-agency and external referrals.



  • Follow-up with hotline callers when appropriate.

  • Complete intake process with callers seeking emergency shelter when appropriate.


 


Other:



  • Attend monthly staff meetings and scheduled supervisions

  • Participate in the Silk Road Gala and other fundraising events as needed

  • Represent ATASK at community meetings and events as needed

  • Represent ATASK in a professional and respectful manner at all times.

  • Perform other duties as assigned


Requirements



  • A Bachelor’s degree in a related field

  • Be understanding, sensitive to, and have compassion for victims of domestic violence and sexual


assault, for LEP immigrant populations, and for folx of the LGBTQ+ community.



  • Deep cultural understanding of the targeted LEP immigrant community.

  • Experience working with domestic violence, sexual assault, or trauma

  • Ability to manage crisis situations and resolve conflicts/issues

  • Preserve our clients’ confidentiality as well as the location of the shelter

  • Excellent interpersonal skills

  • Attend a 40-hour Domestic Violence Training

  • CPR/First Aid Certification

  • Pass CORI (Criminal Offender Record Information) check

  • Travel to various locations to transport residents, to deliver materials, and to pick up donations

  • Routinely moves boxes, do nations, and household items weighing up to 50 pounds around the shelter


and other locations



  • Commitment to ATASK’s mission of eradication of domestic violence and strengthening of Asian


families and communities



  • Ability to work both independently and as a team

  • Must have access to a vehicle

  • Working knowledge of Microsoft Office Suite


Preferred Qualifications



  • Fluency (speaking, reading and writing) in English and an Asian language

  • At least two years of prior case management experience

  • Experience working in a residential facility

  • Knowledge of health care, legal, education, work force development, mental health, and child systems

  • Ability to prioritize and multitask


We are an equal opportunity employer. Applicants of all nationalities, ethnicities, backgrounds, orientations,


genders, and abilities are encouraged to apply.

Qualifications

Requirements:



  • A Bachelor’s degree in a related field

  • Be understanding, sensitive to, and have compassion for victims of domestic violence and sexual


assault, for LEP immigrant populations, and for folx of the LGBTQ+ community.



  • Deep cultural understanding of the targeted LEP immigrant community.

  • Experience working with domestic violence, sexual assault, or trauma

  • Ability to manage crisis situations and resolve conflicts/issues

  • Preserve our clients’ confidentiality as well as the location of the shelter

  • Excellent interpersonal skills

  • Attend a 40-hour Domestic Violence Training

  • CPR/First Aid Certification

  • Pass CORI (Criminal Offender Record Information) check

  • Travel to various locations to transport residents, to deliver materials, and to pick up donations

  • Routinely moves boxes, do nations, and household items weighing up to 50 pounds around the shelter


and other locations



  • Commitment to ATASK’s mission of eradication of domestic violence and strengthening of Asian


families and communities



  • Ability to work both independently and as a team

  • Must have access to a vehicle

  • Working knowledge of Microsoft Office Suite


 


Preferred Qualifications:



  • Fluency (speaking, reading and writing) in English and an Asian language

  • At least two years of prior case management experience

  • Experience working in a residential facility

  • Knowledge of health care, legal, education, work force development, mental health, and child systems

  • Ability to prioritize and multitask


 


We are an equal opportunity employer. Applicants of all nationalities, ethnicities, backgrounds, orientations,


genders, and abilities are encouraged to apply.

Application instructions

Contact email: [email protected]

Email your resume and cover letter to:
Hannah C. Fowler
ASAP Operations Manager

Email: [email protected]

Salary will commensurate with education and experience. The Asian Task Force Against Domestic Violence Inc. is an equal opportunity employer.

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