Senior Manager, Client Solutions


About the organization

Humentum is a global nonprofit organization that strengthens humanitarian and development organizations and advocates for data-driven policies and standards to benefit the entire sector. We work directly with organizations by building community through our online networking platform and events; advancing individual and organizational capability through online training and content; and providing solutions to organization-wide problems through our consultancy service. Join the leading global nonprofit working with humanitarian and development organizations to improve how they operate.


Humentum aspires to be the “go to” learning and solutions provider in the global development sector. We deliver high impact training and consultancy projects to NGO clients and donors as a critical component in developing an accountable, equitable and resilient global development and humanitarian sector. This role will build and sustain meaningful client relationships with NGOs as they progress on their journey to growth and resiliency.

The Senior Manager, Client Solutions will manage Humentum’s client acquisition and retention activities as part of the Humentum Consultancy Services (HCS) team.

This role will cultivate and deepen Humentum’s relationship with a range of clients, with an emphasis on growing revenue and demonstrating impact from these relationships.  You will work as part of a client-centric global team and support other accounts as needs arise. You will also work closely with our marketing team as part of our lead generation efforts, and cross-functionally with membership relations, project managers, learning and product development teams, and finance and leadership to deliver client-centric solutions.



Sales or customer account management experience in professional services, training or consultancy, including demonstrated year-on-year growth in sales performance against targets- essential;
Proven relationship management experience with non-profit clients and/or other bi-lateral or foundation donor programs - highly desirable;
Professional level of proficiency in English – required; proficiency in at least one other major language - strongly preferred;
Strong professional networks in the global development and humanitarian community - helpful;
Working knowledge of Salesforce CRM software or equivalent.


This role is a Grade D, Step 1 in our organization - you can review our salary scales and full Salary and Pay Policy on our website.

Application instructions

To apply and view the detailed job description, please visit the application link provided; applications must include a formal cover letter and CV.

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Equal Opportunity Employment

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