Senior Director of Operations

The Center

About the organization

About The Center:

The Lesbian, Gay, Bisexual, & Transgender Community Center (The Center) has been a comprehensive resource and refuge for LGBTQ individuals and communities in New York City since 1983. Prior to the COVID-19 pandemic our doors were open 365 days a year, and we welcomed 6,000 unique visitors weekly, providing: health and wellness programs; career development; family and parenthood support services; and arts and cultural events.

Since the start of the COVID-19 pandemic, The Center has continued to serve the LGBTQ community through virtual support services. We offer a wide range of services including virtual one-on-one counseling; substance use treatment and support groups; virtual youth drop-in space; online arts and culture programming; health insurance navigation and a virtual “front desk” open five days a week to respond to community inquiries. To learn more about how The Center is serving the community during this time, please visit


About the Opportunity:

Prior to the pandemic, The Center operated from our 35,000 sq. ft. landmarked building in the heart of the West Village. We provided space to over 400 community groups each year and housed a wide variety of cultural activities, in addition to a library, bookstore, outpatient treatment clinic, coffee shop, offices, and meeting and event spaces. This dynamic building drew a diverse array of visitors while also housing a full-time program-focused staff. Every year, The Center hosts thousands of activities—from our own weekly programming or annual fundraisers to performances and celebrations hosted by external individuals and organizations.

The Senior Director of Operations (SDO) will play a key role in ensuring The Center is safely reopened, overseeing all COVID-19 requirements related to the building. As a member of the senior leadership team, the SDO will be responsible for ensuring The Center continues to be a welcoming, clean, and safe place for all staff and visitors. Emphasizing collaboration, relationship building, and communication, the SDO will manage and set the strategic vision for four departments of approximately 25 people, including: Events, Production & Reservations; Facilities; Technology and Information & Referral. The SDO will manage the visitor experience by ensuring The Center’s operational systems and policies are well codified, implemented, and communicated.


Key Qualifications:

*Mission & Values Alignment: Demonstrated commitment to The Center’s mission to support and empower historically oppressed communities, with a specific track record working in service of the LGBTQ community.
*Operational, Facilities, and Technology Leadership: Experience leading the culture, systems, and strategies to improve an organization’s ability to deliver its mission. Deep experience leading operations in a high demand, community, clinical health center, university, house of worship, or similar setting. General understanding of the technology needs of a large-scale community center-like environment. Experience supporting capital project execution in an office or community space preferred.
*Team Management: At least five years of experience leading large, multi-layered teams with ability to motivate, develop, and empower people to collaborate, plan, and achieve outcomes.
*Equity, Diversity, Inclusion, and Accessibility Lens: Significant understanding of and ability to respond to the diverse needs and interests of high traffic, highly diverse community settings. Practiced in equity and inclusivity centered leadership that recognizes and balances diverse needs, experiences, and identities.

Application instructions

Contact email: [email protected]

To view the full job description and submit an application, please use the provided link.

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Equal Opportunity Employment

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