SBP AmeriCorps Client Services Coordinator
About the organization
SBP, a social impact organization focused on disaster resilience and recovery, solves the challenges facing at-risk communities and scales impact with a proven model that brings the rigor of business and innovation to reduce risk, create resilient communities, and streamline recovery. By taking this holistic approach, SBP shrinks the time between disaster and recovery. SBP does this in three connected ways—prepare, shape, and build.
1. SBP prepares individuals, communities, and organizations to mitigate risk and speed recovery.
2. SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective.
3. SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others.
A Client Service Coordinator is part of SBP’s Build Intervention and supports SBP’s clients from application through the construction process to move-in. The CSC helps to identify and remove barriers to clients’ recovery.
Identify and support prospective clients, working with them to complete an application for assistance either in person, via phone, or video platforms such as FaceTime or Zoom.
As assigned, assist clients with their application or appeal to FEMA either in person, via phone, or video platforms such as FaceTime or Zoom.
Prepare and present prospective client cases to site leadership for funding and construction.
Assist clients in navigating and applying for external funding to support specific recovery needs.
Manage a caseload of 30-40 clients, acting as a reliable point of contact through their initial application for assistance through the rebuilding process.
Refer clients who are in need of housing, food, or other supports to appropriate service providers.
Meet weekly with the Client Services Manager to discuss goals, client cases, professional development, and any other issues and be open to feedback and coaching.
Input client data and upload documents into Salesforce and update case notes daily.
Be at least 17 years of age or older.
Have a high school diploma or its equivalent
Be a citizen, national, or lawful permanent resident alien of the United States
Satisfy the National Service Criminal History Check eligibility criteria pursuant to 45 CFR 2540.202.
Strong interpersonal skills, including active listening.
Ability to maintain a calm, professional demeanor in challenging situations, including client crises.
Ability to clearly communicate needs and expectations to people of various backgrounds.
Demonstrated problem-solving skills.
Contact email: [email protected]
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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