Salesforce Project Manager (flexible location)

International Refugee Assistance Project

About the organization

The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal and policy advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization providing free and comprehensive legal services to people in need of a safe place to live and a safe way to get there.

Duties

Own the ongoing configuration of Salesforce and related applications in the ecosystem.

Provide expert guidance regarding the evolution of IRAP’s Salesforce ecosystem to better deliver on the organization's mission and values.

Provide ongoing instruction and training to audiences of varying technical ability.

Proactively maintain the overall data integrity and quality of the database by performing regular data improvement and clean-up, setting up data backups, ensuring appropriate roles and access, and ensuring that database inputs meet quality standards.

Implement and manage third-party Salesforce integrations, such as FormAssembly, Conga Composer, a document manager, and WhatsApp.

Create and maintain custom fields, workflows, processes, validation rules, and other CRM configurations.

Build and generate custom reports and dashboards, modification of page layouts, email templates, and creation of new fields and other routine tasks.

Manage user access, security roles, permission sets, profiles, groups, sharing rules and workflows.

Ensure that best practices are followed in areas including backup and restore, space management, user capacity.

Document customizations in Salesforce. Add to and maintain documentation for users.

Qualifications

Required
Possession of a Salesforce Basic Admin Certification.
Desire to make your co-workers' lives easier.
Comfortable working in a small, collaborative team environment.
Customer service orientation that helps IRAP staff get the most out of our software, whether they are experts or novices.
Strong interpersonal and communications skills.
Ability to use discretion and appropriate safeguards with confidential data.
Fluency in oral and written English. Additional languages are a plus.
Alignment with and commitment to IRAPs mission and values.

Preferred

3+ years experience managing a Salesforce instance in a non-profit setting.

Experience of Salesforce work in multiple environments

Advanced Salesforce certifications.

Demonstrated understanding and experience with Salesforce Nonprofit Success Pack (NPSP).

Experience working with non-technical users to make CRM data actionable; including the creation and maintenance of dashboards and reports.

Experience with SOQL & SOSL.

Experience with nonprofit processes preferred, such as case management, impact assessment, tracking individual giving, and supporting grant reporting

Experience supporting organization-wide data migrations; including tools and processes for moving an organization to Salesforce.

Salary

$77,000 – $98,500

Application instructions

Before responding to this announcement, please review the Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of all positions posted to this jobs board. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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