Salesforce Administrator

myAgro

About the organization

About MyAgro:
myAgro is a non-profit agritech social enterprise based in West Africa. We have developed a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and agricultural training to increase their harvest and income by 50-100%. Our North Star is to support 1 million farmers in 2026 - providing them the tools they need to prosper. Our organization has received recognition and support from Skoll Foundation, Echoing Green, World Bank, and The Audition Project form TED. Learn more from our founder and CEO here.

Duties

About the Role:
The main responsibility of this role will be to improve our Salesforce platform, gather requirements and feedback and design scalable best practice solutions. You will also support field operations and programs directly – this includes ensuring customer support, maintenance, fixing bugs, testing applications, training of programs staff on product, and designing solutions with customer satisfaction a priority. You will work with a technology team based around the world and you will report to the Software Engineering Manager. You will be happy collaborating with team members at all levels, with the ability to translate technical information into layman's terms and to explain design options and their potential impact.

Your responsibilities will be:
Data management: Perform data uploads and changes, improve Salesforce data quality, and implement rules and automation.
User management: All aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions.
Support: Collaboratively troubleshoot, fix bugs and be responsive to myAgro's ticketing platform (we are using JIRA and MantisHub as ticketing systems).
Documentation: Create technical documentation for reference and reporting.
Training: New user and ongoing user training.

Qualifications

You Have:
Salesforce product knowledge and Salesforce Administration experience.
Minimum 2 years experience in a similar role.
An interest in performing platform enhancements and a desire to implement best practice solutions.
Familiarity with using common development tools (ticketing, version control).
English fluency and experience using it in a work environment.

Application instructions

Before responding to this announcement, please review the Terms of Use [PDF]. The Peace Corps is not able to confirm the legitimacy of all positions posted to this jobs board. If you believe an announcement has violated the Peace Corps Terms of Use, please contact [email protected].

Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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