Resource Navigator/Supportive Services Specialist

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


1. Assists customers to identify the best community resources available to meet their needs and supports referrals to those resources, including warm-handoffs to the partner organizations.
2. Develops and fosters relationships with organizations that provide barrier removal/essential services that are in proximity to the career center.
3. Creates a network of referral organizations and a resource directory to assist customers in obtaining services, as well as supports use of the Resource Map within their Center (launching July 2021), including training staff on its use, keeping information accurate and sharing information with customers.
4. Keeps information on partner organizations updated, by making routine contact to verify services, eligibility requirements and referral processes.
5. Identifies gaps within the referral partner network and works in collaboration with DESC Implementation Coordinator to identify potential partners.
6. Advocates for and connects customers to community services, and assists in assessing available support services.
7. Follows-up with customers and partner organizations on status of barrier/referral resolution, and provides updates to career coaches.
8. Processes all supportive service payments including ensuring information is accurate, back up documentation is validated and purchase orders are completed and submitted.
9. Collects and distributes checks at the Center or other special project locations.


1. High school degree or equivalent (GED); Associate Degree or a combination of education and experience in social work, counseling, human services, or related field preferred.
2. Computer skills necessary to utilize word processing and spreadsheet software applications and maintain required documentation.
3. Excellent communication and interpersonal skills necessary to effectively communicate, build professional relationships with, and provide accurate information to community partners and program participants.
4. Desire and ability to work with a diverse group of people, particularly those living in low-income distressed neighborhoods.
5. Ability to work independently and in a team environment.
6. Bilingual language skills in English/Spanish preferred.
7. Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls.
8. Must have a valid Michigan driver’s license and reliable means of transportation to travel to various locations outside of the office.

Application instructions

Contact email: [email protected]

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