Resource Navigator (Community Crisis Response)

Northern Virginia Family Service

About the organization

At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace.

NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.


The Community Crisis Response Program at NVFS helps individuals affected by a community crisis by supporting them meet their basic needs through connection to community resources. Resource Navigators serve as a connection between underserved communities and NVFS services. Underserved communities include but are not limited to African American/Black and Spanish-speaking/Latinx communities. Resource Navigators conduct outreach in support of underserved communities to increase awareness and provide education on the services available through NVFS to ensure that all individuals eligible and in need of NVFS services are aware of them and able to access them.

Resource Navigators provide intake, information and referral, and brief assessment for all callers / assigned cases. They connect individuals to NVFS programs and existing federal, state and local resources for financial and basic needs assistance to meet their crisis-related needs. In light of the COVID-19 pandemic, this position will be working remotely until at least September 2021.


Bachelor’s degree in Social Work or other human services field from an accredited college or university; OR
Associate’s degree with at least two (2) years of relevant work experience; OR
No relevant education with at least four (4) years of relevant work experience.

Experience providing services to individuals in crisis and/or in a human services environment strongly preferred.
Strong interpersonal skills and proven ability to build trust, rapport and maintain relationships; must be able to create and maintain collaborative working relationships and effectively interact with individual and community partners.
Must be able to understand and effectively communicate program and agency information, impact, and engagement opportunities.
Strong communication skills including comfort using the phone, public speaking and presentation skills. Must be comfortable presenting information to various audiences, including community partners.
Familiarity with Northern Virginia region preferred.
Oral and written fluency in English required; additional language skills always welcome.
Previous experience in community grassroots initiatives or strategic campaigns targeted at engaging African American/Black communities strongly preferred.
Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required.

Application instructions

Please apply via our website

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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