Resident Services Specialist II

Impact NW

About the organization

Impact NW started over 50 years ago when a group of neighbors came together to address the growing poverty in their Southeast Portland neighborhood. Ever since, Impact NW has worked to create life-changing partnerships with our clients to help them stabilize and strengthen to achieve their goals. The key to our success is our people. Our employees are passionate and compassionate and they are our strength in supporting our mission. The rich lived and educational backgrounds of our employees enables us to tap our deep, diverse knowledge and experiences to build relationships with clients from many backgrounds and provide the extra support and guidance our clients desire. If you believe in what we do, join our team. Together, we can find a way. People of color and people from historically marginalized communities are strongly encouraged to apply.


- Utilize person-centered and trauma-informed assessment to identify and prioritize residents’ needs. Support and encourage residents’ self-advocacy.
- Collaborate with community partners to connect residents to food resources, energy assistance, housing assistance, medical/medication assistance, life skills classes, recovery resources and other social need resources available in the community.
- Maintain an up-to-date working knowledge of various benefits and community resources, and assist residents with application processes.
- Assist with outreach and development of new community partnerships and building of INW’s resource pool.
- Facilitate and organize skill-building and self-sufficiency focused workshops for adult residents.
- Offer and facilitate homework assistance club and educational events for residents’ children.
- Collaborate with property management in creating, organization and facilitation of community building events.
- Collect and process high volumes of documentation necessary to complete residents’ requests for rental and other basic needs assistance.
- Complete accurate, legible and timely documentation of services delivered in accordance with resident information management standards in program database.
- Meet performance standards set forth by the Housing & Safety Net Department regarding quantity, timeliness, and quality of work. Participate in agency and funder mandatory trainings.


- Minimum of two years of work, volunteering in social work or related field, or lived experience.
- One year of experience in working with families and individuals experiencing poverty and/or homelessness, or having long term mental health, addiction/recovery, and/or other long term disabilities.
- Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and cultures with the abilities to provide culturally responsive services.
- Demonstrated ability to effectively work within a strength-based, trauma-informed and person-centered support service delivery model.
- Ability to relate to communities of color as well as with Impact NW’s diverse community of staff and volunteers.
- Confidence and resourcefulness in crisis situations, and sensitivity to clients in vulnerable circumstances.
- Ability to both work independently and be self-motivated as well as willingness to work as a team member and support Impact NW’s mission.
- Possession of consistent professional boundaries, good organizational skills and ability to prioritize multiple and varied tasks.
- Ability to communicate effectively, both orally and in writing. Working knowledge of Microsoft Office.
- Possession of valid Driver License and up-to-date Vehicle Insurance Coverage.
- Lived, work, or volunteer experience providing culturally responsive services in the Spanish speaking community required.
- Ability to communicate effectively in Spanish language required.



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Equal Opportunity Employment

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The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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