Research & Operations Specialist

City University of New York

About the organization

The City University of New York’s Office K-16 Initiatives supports the partnership between CUNY and the New York City Department of Education—the two largest education systems of their kind in the country. CUNY K-16 Initiatives creates innovative pathways for young New Yorkers to envision and achieve success by engaging strategic partners in confronting systemic educational inequities. We are home to a group of innovative programs that share a common goal: helping NYC public school students make a successful transition to college, careers, and life beyond.


• Plan and conduct on-going implementation research including focus groups, surveys, phone calls and in- person interviews aimed at identifying emerging successes and challenges to inform LINCT's work with teachers and students in real-time.
• Analyze basic program data and create reports, dashboards and utilization summaries for internal and external meetings and publications, and respond to routine and ad hoc data requests.
• Maintain LINCT's existing data and knowledge management systems and create new systems, as needed; train LINCT staff and partners on said systems.
• Create presentations and reports, plus maintain all records and statistical data on program activities.
• Assist the Office of Research, Evaluation and Program Support with their formative and summative evaluation and assessment efforts.
• Support the operations team with managing LINCT data and responding to routine requests
• Provide program and operational support including on-site support, logistics coordination and administrative tasks as needed
• Actively participate in the larger efforts of LINCT, including visiting high schools and principals, and coordinating special projects and ad hoc requests as needed.
• Actively participate in K-16 Initiatives as needed.


• Bachelor’s degree, Master’s preferred
• 2-5+ years of work or research experience, preferably in a data analyst or program support role
• Experience developing and conducting research projects, focus groups and formal research methods training (quantitative and qualitative preferred)
• Experience creatively and patiently navigating bureaucratic systems
• Experience using data management and/or project management software Experience building and managing a database
• Experience working collaboratively and cooperatively with a diverse community of students, faculty, staff and external constituents in a large decentralized public university system
• Experience supporting complex logistical projects and programs in a fast-paced, entrepreneurial environment
• Strong skills in Google Docs
• Advanced proficiency in Microsoft Excel; Experience in SAS or Stata preferred Strong writing and public speaking skills
• Detail-oriented and highly organized Strong customer-service mindset
• Ability to take direction and to work independently in ambiguous and demanding environments Flexible spirit, can-do attitude, and ability to anticipate problems and recognize opportunities
• Interest in developing knowledge of the NYCDOE and CUNY, urban education policy issues, and the field of college and career readiness

Application instructions

Contact email: [email protected]

Cover letter and resume.

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