Recruitment and Intake Specialist

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


1. Engage in outreach activities that will recruit qualified applicants for the program.
2. Develop, maintain, update and track social media platforms such as Facebook, LinkedIn and the website on a weekly basis.
3. Conduct orientation for candidates who are interested in the program.
4. Collect and gather information and documents relating to eligibility certification according to DOL WIOA program and other applicable standards.
5. Advise customers on rights and responsibilities associated with programs and services.
6. Verify documentation, completes all pertinent forms and prepares for submission to the Program Manager.
7. Show interest and concern for all customers, treating them with respect and care.
8. Enter candidate information in electronic databases, including FileMaker in timely manner.
9. Maintain detailed participant records in compliance with policies and procedures.
10. Maintain organized, efficient, and secure filing system.
11. Attend public/community events, career and job fairs to promote initiatives.
12 Take videos and photographs; as applicable to SER programming or scheduled events.
13. Contributes to the team effort by performing other duties as assigned.


1. Associate degree preferred; high school diploma or GED certificate required.
2. Three years of customer service and/or outreach and engagement experience.
3. General knowledge of outreach and recruitment practices.
4. Knowledge of or ability to learn data tracking and management information systems.
5. Excellent written and verbal communications skills, attention to detail.
6. Interpersonal skills necessary to effectively communicate with staff, participants and partner agencies.
7. Must demonstrate strong prioritization and organization on assigned projects.
8. Ability to input basic data, prepare routine reports, file confidential records correctly, and type materials as requested.
9. Demonstrate self-motivation, initiative and persistence.
10. Ability to interact with customers in a positive and productive manner.
11. Ability to relate sensitively to a multiracial and multicultural group of people.
12. Bilingual language skills in English/Spanish or English/Arabic preferred.
13. Must possess a valid Michigan driver's license and have access to reliable transportation in order to travel to off-site locations/events.
14. Must be willing to work a flexible schedule (evenings/weekends).

Application instructions

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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