Public Benefits and Insurance Navigator

Whitman Walker

About the organization

At Whitman-Walker, our commitment to “Community, Caring and Quality” really shines through! Our mission is to be the highest quality, culturally competent community health center serving greater Washington’s diverse urban community, including individuals who face barriers to accessing care, and with special expertise in LGBT and HIV care. We offer a full line of healthcare services including (1) comprehensive outpatient offerings for medical and dental healthcare; (2) an on-site Pharmacy; (3) legal support in the areas of access to health care, public benefits and private insurance, discrimination, and workplace rights, immigration, transgender rights, and others; (4) behavioral healthcare provided through individual and group therapy; and (5) confidential and anonymous HIV testing and counseling services.


Whitman-Walker Health (WWH) is seeking one Public Benefits and Insurance Navigator (Navigator). Navigators help WWH patients and DC residents with health insurance eligibility, enrollment, and literacy - connecting people to Medicaid, Medicare, Qualified Health Plans on the exchange, subsidies, and other insurance opportunities. Navigators become trained experts in both technical content and client counseling and navigation skills. While the navigators will be trained and supervised by the Legal Services program, they are part of a specialized Insurance Navigation Team that, since 2007, has worked closely with reception and billing staff as well as medical, behavioral, and dental staff to ensure health insurance coverage for our patients. Navigators have been on the front lines of implementation of health reform as certified DC Health Link Assisters and providing critical consumer outreach and enrollment assistance to uninsured and under-insured DC residents.


Former certified DC Health Link in-Person Assister or Certified Application Counselor, preferred
A passion for assisting others and a strong interest in access to care and health reform implementation required.
The ability to quickly learn and stay on top of updates to insurance options for commercial and public benefits programs, specifically eligibility criteria, benefits, application procedures, and how to troubleshoot problems as they arise.
The ability to recognize cultural, language, and learning differences and be able to assist individuals in an affirming and culturally and linguistically appropriate manner.
The ability to work on multiple tasks simultaneously and to handle a large caseload of public benefits applications before multiple government agencies in several jurisdictions.
The ability to grasp complex facts, procedures, and laws.
The ability to work quickly, independently, and responsibly.
Strong organizational, record-keeping, and writing skills, and attention to detail.
Strong interpersonal and customer service skills; the ability to work comfortably with clients, volunteers, and staff of diverse backgrounds; and a high level of comfort with HIV/AIDS and with persons of different sexual orientations and gender identities.
Strong team player required.
Strong computer skills, including knowledge of Microsoft Office tools and the ability to quickly learn new programs, including electronic medical records


38,000 - 47,500

Application instructions

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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