Program Specialist, Regional Housing Assistance Program

Northern Virginia Family Service

About the organization

Working at Northern Virginia Family Service (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS’ breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. NVFS is a private, non-profit human service organization with 400+ employees, 6,000+ volunteers, and various offices located throughout Northern Virginia. Serving nearly 35,000 children and families, our program areas include housing and emergency services; nutritional, physical, and mental health services; early childhood education, foster care and child placement services; family reunification, youth intervention and prevention services; job training and entrepreneurship programs services; and legal services.


The NVFS Regional Housing Assistance Program (RHAP) provides services to individuals diagnosed with HIV or AIDS in the Northern Virginia Region. This program is a part of NVFS’ Housing & Homeless Service programs that work in partnership with other nonprofit organizations, Community Service Boards, Continuums of Care and County Housing and Community Development programs. These programs provide direct assistance and supportive services to support safe and stable housing for eligible households.

The Program Specialist performs complex and confidential administrative related functions to ensure the program’s operations flow smoothly. The Specialist will provide essential coordination and oversight relating to RHAP administrative requirements; work in collaboratively with RHAP’s case managers and program coordinator; and provide quality customer service to landlords, partners and program participants. The Specialist will assist in ensuring that the program is ready to respond to all requests for data and audits. In light of the COVID-19 pandemic, this position will be working remotely while providing some essential services which may require occasional in-person and/or in-office work.


Bachelor’s degree preferred
At least one (1) year of related work experience in administrative support preferred
Fluency in English required; bilingual skills a plus
Must be able to interact effectively with landlords, including application of interviewing and negotiation principles and techniques
Must have some knowledge of mathematics and accounting principles used in eligibility calculation
Must be able to appropriately assess various client cases and situations and determine most appropriate course of action to ensure conformity with established eligibility guidelines
Must be highly organized, detail-oriented, and able to work in a fast-paced environment
Proficiency in use of basic technological tools including laptops/computers, email, phones, and internet
Proficiency in Microsoft Office Suite, in particular Excel, required
Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability
Successful completion of background checks required upon hire

Application instructions

Please apply via website

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