Program Manager, CWS Parent Advocate Program

Global Communities

About the organization

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The Program Manager will coordinate and steering committee activities, help align the program with internal and external operations and best practices, document and communicate achievements to key stakeholders, and identify critical action items to senior leadership. The PM will report to PCI’s Senior Director, Field Operations, with dotted line responsibilities to PCI’s Deputy Director, US & Border Programs, and will work closely with PCI’s Senior Program Officer.
Build and maintain strong relationships with key child welfare partners, Jewish Family Services, community partners, and newly developed steering committee.
Manage all Parent Partner services, implementation, and programmatic issues.
Respond to referrals from partners and implement a family assignment process that ensures:
Confidentiality and mandated reporting requirements are addressed and adhered to throughout the duration of services.
Assigned Parent Partner is matched appropriately.
Parent Partner contacts the family within the designated time period and continues to provide adequate follow-up throughout the duration of services.
Review, guide, and monitor Parent Partner service delivery through supervision with Parent Partners to discuss concerns and ongoing issues, including organizing and facilitating team meetings.
Develop and implement the use of standardized documentation and reporting tools as appropriate.


Master’s degree and a minimum of two years of professional experience; or Bachelor’s degree and a minimum of five years professional experience.
Professional experience must include working with the Child Welfare System, experience as a Parent Advocate or a similar role in providing peer-to-peer support and/or client advocacy required.
Knowledge of and experience working with fathers, preferably in the fields of family support or parenting education.
Must have U.S. work authorization.

Application instructions

Contact email: [email protected]

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