Program and National Test Center Coordinator, Camp Arifjan, Kuwait

University of Maryland Global Campus

About the organization

University of Maryland Global Campus (UMGC, formerly UMUC) was founded in 1947 as the College of Special and Continuation Studies, a branch of the University of Maryland's College of Education. In 1949, answering the call of the U.S. government, UMGC became the first university to send faculty overseas to educate active-duty military personnel in Europe. What started off as a noble experiment, with seven professors in six cities in Germany, has turned into a globally-recognized, award-winning institution that includes graduates from all 50 U.S. states, the District of Columbia, and over 20 countries and territories worldwide. UMGC Europe is proud to be in a continued partnership with the U.S. military and the state of Maryland to provide quality education to 14,000 students annually in 16 countries and 50 on-base locations in Europe, the Middle East, and North Africa. We are wherever the military is, whether permanently stationed or deployed.

Duties

SPECIFIC RESPONSIBILITIES INCLUDE:

-Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsive
-Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities
-Provide and maintain open and positive communications with host military Education Services Officer and respective Education Center staff
-Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
-Track and analyze class enrollments and student interest, as well as local degree progression
-Distribute marketing, advertising, and mass media materials at assigned locations
-Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention
-Provide National Test Center testing services on a basis that meets community demand
-Participate in UMGC staff meetings, professional development activities and training sessions
-Track and compile monthly statistics and provide reports as needed
-Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations
-Other job-related duties as assigned

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s Degree
Background in customer service
Able to work in a fast-paced and complex environment with accurate attention to detail
Possess basic office management and clerical skills
Effective written and verbal communication skills
Good interpersonal skills
Successful applicants must be able to pass a medical screening, background check and meet requirements for individual logistic support (ILS).

Application instructions

Contact email: [email protected]

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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