Program Analyst GS 9/11/12/13-Los Angeles, CA (2-Positions Available)

U.S. Department of Housing and Urban Development

About the organization

This position is located in the Office of Field Policy and Management (FPM) within the U.S. Department of Housing and Urban Development. FPM supports 55 Field Offices and provides organizational leadership to Regional and Field Office Directors. The Office develops mechanisms which ensure critical field program delivery issues are addressed; assess program impacts and customer service at the local level; and provide operational feedback designed to constructively influence program design and Departmental policy-making.


Research, analyze, evaluate, and report on system-generated data, narrative information, and statistical data, and develops input for briefings, data-calls, meetings, community and demographic profiles, charts, and the like. Uses modern data tools to clean, manipulate, interpret, analyze and visualize organizational data.

Provide a range of administrative and technical support functions. Provide assistance in identifying resources such as funding, equipment, and facilities required to support various program operations and activities (e.g., community education forums, homelessness initiatives) .

Provide professional customer service to HUD customers. Analyze, track, and recommends solutions to customer service complaints. Identifies patterns in customer complaints to spot emerging issues. Support customer service oriented informational activities. The Analyst also participates in meetings and ad hoc groups to assist in devising recommended solutions to complex problems.

Provide assistance with cross-program coordination and program liaison activities as necessary, to properly integrate and focus HUD program efforts on issues at hand or problems of concern to the leadership. The Analyst may also participate in coordinating components of cross-program activities, events, issues and efforts involving the furtherance of Management Action Plan goals, sustainable housing and communities, faith-based and neighborhood partnerships, and Secretarial initiatives.


For the GS-9: You must have one year of experience at the GS-7 level, or equivalent, that is directly related to the position as listed in this announcement, and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience is:

- Collaborating and networking across boundaries to build strategic relationships to achieve agency goals; AND
- Using qualitative and quantitative methods and techniques to assess, conduct reviews, analyze data and improve program effectiveness; AND
- Using computer applications, software, and social media for business to research, analyze, and communicate information in the appropriate format.

This position is being hired based on experience and may be hired at the GS-9, 11, 12, or 13 level.


$60,415-$135,440 (depending on experience)

Application instructions

Contact email: [email protected]

Please send a copy of your federal resume, NCE eligibility letter (DOS or certification of service), and transcripts to [email protected]; if you are a current federal employee with Non-Competitive eligibility, you may send a copy of your resume, SF-50, and NCE eligibility.

Please ensure all documents are clearly labeled with your name and title of the document (ex: Last Name, First Name_Resume).

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