Patient Access Specialist II

Johns Hopkins Health System

About the organization

The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness.

Duties

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Location: 3910 Keswick Road, Baltimore, MD 21211

Shift:

Full Time (40 hours)

Day Shift; shifts between 8:00am - 6:00pm Monday-Friday

Position Summary:

Johns Hopkins Patient Access is seeking caring customer service-orientated problem-solvers who can think on their feet. Help patients receive world-class care at Maryland's premier medical institution by:

Managing inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services within Johns Hopkins.

Creating connections with patients while working with an exceptional, multi-disciplinary team.

Coordinating intricate appointment scheduling and/or procedures by entering all relevant patient information in appropriate department scheduling system(s).

Providing exceptional customer service on every call.

Promoting teamwork and contact center success. We are responsible for satisfying the customer and maintaining the image of Johns Hopkins Medicine.

Qualifications

Education:

High school diploma or GED required. Minimum of two years of college preferred.

Work Experience:

Requires a minimum of two years related of experience in medical office, hospital, medical call center or similar customer service environment including a comparable level of administrative experience in the military.

Application instructions

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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