Operations Manager - Dermatology

Boston Medical Center

About the organization

At Boston Medical Center, all are welcome and treated equally. The best and brightest physicians, representing virtually every medical specialty, choose to work here for the opportunity to make a difference in their community and beyond. Unwavering in its commitment to the community, BMC is a private, not-for-profit, 514-bed, academic medical center located in Boston's historic South End. The primary teaching affiliate for Boston University School of Medicine, BMC is the largest safety net hospital and busiest trauma and emergency services center in New England.


Provides administrative oversight, business management, and program development for the Dermatology Department. Ensures optimal patient access, customer satisfaction, and cost-effective management of the practice. Works in collaboration with the Medical Director(s) and Administrative Director in a matrix management team. Supervises all administrative and non-clinical support staff. Monitors compliance with managed care plans. Establishes work procedures and standards to improve efficiency and effectiveness in all practices. Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation. Conducts ongoing leadership training of staff and creates an environment which fosters and responds to customer satisfaction.


Bachelor’s Degree or equivalent work experience. Master’s Degree in Healthcare Administration, Business Administration, or related fields preferred.

5-7 years of related experience. Prior hospital, healthcare, and budget experience preferred.

Ability to work collaboratively in medical matrix team, and the ability to adequately represent needs of medical services, and work with multiple physicians of numerous specialties.

Comprehensive knowledge of clinical operations, hospital financial and human resources policies and procedures.

Excellent understanding of hospital and physician reimbursement as well as applicable external regulations and legal requirements.

Outstanding interpersonal relationship building skills; ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.

Able to prioritize and manage multiple projects simultaneously and produce expected results.

Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications.

Excellent oral and written communication skills.

Demonstrated critical thinking, analytical and problem-solving skills.

Application instructions

Contact email: [email protected]

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