Operations Associate

Pencils Of Promise

About the organization

Pencils of Promise (“PoP”) is a for-purpose organization that works to improve public education systems in Ghana, Guatemala and Laos. We believe that where you start in life should not determine your future and unlocking the full potential of students around the world starts with supportive and encouraging classrooms that foster a passion for reading. Our teams in Ghana, Guatemala and Laos oversee all aspects of our pillar programs: school builds, Teacher Support, and WASH. The team based in New York City helps clear the path for the programs to be implemented successfully under local leadership and provides the necessary operational and programmatic support to do so.


Assist in ensuring the process that informs donors tied to school builds on updates is regularly reviewed and relationship managers are updated accordingly
Assist in operational duties associated with the finance teams, such as processing offline donations (e.g., checks) and Shopify orders
Assist in Impact and Fundraising related data cleaning and checking
Create data dashboards to ensure that data is actionable to staff as needed in partnership with the Manager of Data Analytics
Lead onboarding and off-boarding processes for all incoming and outgoing employees and interns for the NYC based staff
Lead PoP’s internship program; this includes both setting a vision for interns as well as ensuring that both managers and interns are set up for success with monitoring and evaluation of outcomes for the program
Support teams in Ghana, Guatemala and Laos with miscellaneous operational needs, such as procurement of tech products and other tools that enhance communication and collaboration
Assist with in-office support, such as provision of supplies and coordination with building representatives (after COVID-19 regulations are lifted)
Become the direct point of contact for the majority of operational-based requests and become well informed on where to direct lines of communication based on the request


Commitment to organization’s vision and mission
Commitment to the collective and established understanding of equity
Salesforce experience is highly preferred
Comfort with responding to urgent requests
Detail orientation is a must
Openness to learning and growth
One to four years of experience in administrative roles


Based on experience

Application instructions

Contact email: [email protected]

PoP strives to be an inclusive place where everyone can grow. However you identify, whatever background and skills you bring with you, please apply if this is a role that would make you excited to come into work every day and we’ll discuss it together. Candidates should send a resume and brief cover letter to [email protected] outlining how your unique set of experiences will help you to successfully accomplish the opportunities outlined in the description above and how your background has prepared you to be part of a team addressing global education inequality. Please note that candidates for this position must have local work authorization in order to be considered.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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