On-Call Customer Service Lead
Community Resource Centers are designed to provide customers and residents a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access where possible), and provide up-to-date information in neighborhoods and communities when a community wide power safety shutoff event occurs.
Southwest Strategies is looking for qualified candidates to serve as on-call Customer Service Leads (CSLs) at Community Resource Centers. The 6-month assignment begins June 1.
Work would range from 1-3 days and will likely include 8-hour shifts, working with community members during emergency situations. CSLs will be responsible for:
• Managing 1-2 Customer Service Support staff
• Greeting customers, managing inquiries, handing out supplies
• Leading safety briefings before shifts
• Checking in with the Emergency Operation Center (EOC) on escalated issues
• Supporting CRC setup, including setting up signage and supplies
• Coordinating with media team on media inquiries
• Providing clear and detailed reports during and after each shift
• Maintaining consistency between shift changes by communicating with incoming/outgoing Community Service Lead
If interested in apply, please submit resume to [email protected]
• Be at least 18 years of age
• 2+ years’ work experience in a community outreach or customer service position with direct customer contact in a high-paced, structured environment
• Ability to use a smart phone application or other reporting tools to track CRC attendance, resources, information, etc.
• Ability to work flexible schedules, extended hours, nights, weekends
• Ability to lift up to 25 pounds
• Valid California driver’s license with clean DMV record
• Ability to report
Contact email: [email protected]
Equal Opportunity Employment
The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:
The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.
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