On-Call Customer Service Lead

Southwest Strategies

Duties

Community Resource Centers are designed to provide customers and residents a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access where possible), and provide up-to-date information in neighborhoods and communities when a community wide power safety shutoff event occurs.
Southwest Strategies is looking for qualified candidates to serve as on-call Customer Service Leads (CSLs) at Community Resource Centers. The 6-month assignment begins June 1.
Work would range from 1-3 days and will likely include 8-hour shifts, working with community members during emergency situations. CSLs will be responsible for:
• Managing 1-2 Customer Service Support staff
• Greeting customers, managing inquiries, handing out supplies
• Leading safety briefings before shifts
• Checking in with the Emergency Operation Center (EOC) on escalated issues
• Supporting CRC setup, including setting up signage and supplies
• Coordinating with media team on media inquiries
• Providing clear and detailed reports during and after each shift
• Maintaining consistency between shift changes by communicating with incoming/outgoing Community Service Lead

If interested in apply, please submit resume to [email protected]

Qualifications

• Be at least 18 years of age
• 2+ years’ work experience in a community outreach or customer service position with direct customer contact in a high-paced, structured environment
• Ability to use a smart phone application or other reporting tools to track CRC attendance, resources, information, etc.
• Ability to work flexible schedules, extended hours, nights, weekends
• Ability to lift up to 25 pounds
• Valid California driver’s license with clean DMV record
• Ability to report

Application instructions

Contact email: [email protected]

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