Office Manager (Bilingual)

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


1. Prepares memorandums outlining and explaining administrative/office procedures and policies and monitors compliance.
2. Arranges programs, events, or conferences by arranging for facilities and caterer, issuing information or invitations, coordinating speakers, and controlling event budget.
3. Directs preparation of records such as agenda, notices, minutes, and resolutions for meetings.
4. Acts as custodian of program documents and records.
5. Assists in the preparation of monthly and quarterly reports to funding source and senior management.
6. Supports Executive Leadership/Management.
7. Supports management staff by using various software programs to produce required reports, process charts and performance tables, and creates documents, forms, marketing fliers, and other necessary print materials.
8. Composes and prepares confidential correspondence, reports, and other complex documents.
9. Creates and maintains database and spreadsheet files.
10. Arranges complex and detailed travel plans and itineraries as needed. Compiles documents for travel-related meetings, and accompanies supervisor when requested.
11. Places calls and manages relationships with service vendors ensuring that all items are received and invoiced in a timely manner.
12. Uses personal computer to input into automated reporting system. Assists staff in completing documents accurately and expeditiously.
13. Maintains organized filing system.


1. High school or equivalent (GED) plus additional college coursework or business credential.
2. Two to four years providing administrative support at a management level.
3. Excellent verbal, written and interpersonal skills necessary to effectively communicate and work effectively with all levels of staff, customers and the general public.
4. Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision.
5. Proficient word processing skills necessary to maintain various records and reports. Ability to type 50 w.p.m. is required.
6. Strong organizational skills.
7. Attention to detail to ensure tasks are completed thoroughly and accurately.
8. Must possess a strong working knowledge and demonstrated ability to use MS Office including Word, Excel, and PowerPoint to assist in the preparation of reports, charts, data tables and graphs.
9. Bilingual language skills in English/Spanish is required.
10. Mental ability to handle pressures related to dealing with confidential and/or highly sensitive issue and completing tasks and assignments in a dynamic work environment under tight deadlines.
11. Must possess and provide a valid Michigan Driver's License. Must be willing to work a flexible schedule and be able to sit for extended periods of time.

Application instructions

Contact email: [email protected]

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