Meeting Technology Specialist (TFGH)

The Task Force For Global Health

About the organization

The Meeting Technology and Application Support Specialist is responsible for delivering an exceptional video conference and technology meeting experience to all employees at Task Force for Global Health (TFGH). Provides daily operational and technical support of meetings, including video conferences and virtual meetings via RingCentral and Zoom. Performs application support responsibilities. Collaborates with the Help Desk to respond to daily requests, break/ fix and meeting support tickets via TFGH's internal FreshService ticketing system and email.

TFGH BACKGROUND: The Task Force for Global Health, based in Atlanta and founded nearly 40 years ago to advance health equity, works with partners in more than 150 countries to eliminate diseases, ensure access to vaccines and essential medicines, and strengthen health systems to protect populations. Expertise includes neglected tropical diseases and other infectious diseases; vaccine safety, distribution and access; and health systems.

Duties

Meeting and Conference Support – 80%

Collect requirements from Task Force programs/users and configure unified communications (phone, video meetings, webinars, and messaging) systems based on users’ requirements.
Research, document, and implement trends/best practices unified communications and virtual event/conferencing systems for the organization.
Serve as the unified communications and any other conference system administrator.
Create conference room user guides, video tutorials and room technology specifications documentation for both technical and non-technical users.
Conduct unified communications and virtual event platforms training sessions to new and existing users.
Provide assistance (onsite, remote) and coordination of meetings(internal, external) including video conferencing calls setup, configuration, and optimization.
Provide technical support for web/audio collaboration tools such as RingCentral, Zoom, and Google Meet.
Accurately document instances of hardware failure, repair, installation, upgrade, and equipment removal in the ticketing system.
Act as the first point of escalation/contact to the IT support staff to provide technical guidance, immediate onsite support and help resolve multimedia related issues.
Work with teams and/or individual staff involving the integration of multimedia technology into Google Workspace applications.

Qualifications

TRAVEL: Less than 10% domestic and/or international travel

Three years of meeting support experience OR a bachelor's degree in information technology area and one year of meeting support experience.
PREFERRED QUALIFICATIONS:

Three or more years of meeting support experience.
Two or more years of application analyst responsibilities.
Professional knowledge about meeting technology trends.
Bachelor’s degree information technology area.
Motivated to learn and to implement solutions to help customers work more efficiently.
Strong customer service, ability to directly converse with all levels of the organization, and comfort with large audiences is essential to this position.

NOTE: This role will be granted the opportunity to work from home temporarily during the COVID-19 pandemic, with intent to return to an Emory University location in the future. Emory reserves the right to change this status with notice to employee.

Salary

23.08-30.88

Application instructions

Contact email: [email protected]

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