Lead Coach

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


Assists the Program Manager to interview, hire and train Center for Working Families and ReBuild Detroit staff.
In the Manager’s absence, supervises program staff at 9301 Michigan and NWAC as well as addresses all customer concerns.
Provides technical support in all matters related to customer assessment, eligibility, supportive services, and strategies that address customer’s barriers to employment.
Assures that the implementation of service plans to meet customer needs are carried out effectively, and according to policies and regulations.
Coordinates and assists with workshops, special events, and programming (Money Smart Week, Show Me the Money Day, Virtual Vita Tax assistance)
Maintains a caseload for their respective role.
Identifies problem areas and service gaps and recommends plans of action.
Assists in ensuring the program goals and objectives are met as specified by funding sources and the Corporation. Reports to supervisor on program progress and matters of concern.
Meets with staff on a regular basis to discuss program participant progress, concerns or other related issues.
Ensures that individual case files for each customer enrolled in Center programs meet program eligibility requirements, are kept up to date, and accurately recorded. Ensures that customer records are kept electronically and in hard copy in a safe location.
Conducts periodic reviews of case files, notes, individual service strategies and home visits.


1. Graduation from an accredited four-year college or university with experience in social work, counseling, career planning, placement, or related field.
2. Familiar with Center for Working Families (CWF), ReBuild Detroit (RBD) with experience in WIOA, and employment and training program operations preferred.
3. Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
4. Knowledge of or ability to learn and use Salesforce, LaunchPad, OSMIS, FileMaker and other reporting systems.
5. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Teams and Access).
6. Ability to make frequent visits to customers’ homes and training providers’ sites.
7. Ability to communicate effectively with customers, vendors, administration and other employees verbally and in writing.
8. Bilingual language skills preferred.
9. Must possess and provide a valid Michigan Driver's License. Must be willing to work a flexible schedule and have access to reliable transportation in order to perform required field work responsibilities.

Application instructions

Contact email: [email protected]

In order to be considered for this position, applicants must submit resume and cover letter to [email protected] Please include full name and specify job position of interest in subject line.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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