Kiva Volunteer Team Leader

Kiva Microfunds

About the organization

Kiva is an international nonprofit working in more than 80 countries with a mission of expanding financial access to help underserved communities thrive. We do this by crowdfunding loans on kiva.org for borrowers such as entrepreneurs, smallholder farmers, and students, and by addressing the underlying barriers to financial access around the world through innovative projects and partnerships. Our organization combines the culture and agility of an internet start-up with the compassion and heart of a nonprofit to create impact and opportunity at a global scale. With offices in San Francisco, Portland, New York, Nairobi and Bangkok, Kiva’s team includes 100+ employees and 400+ volunteers worldwide. Our team is growing as we pursue exciting new opportunities to create a financially inclusive world.

Duties

Kiva’s Review and Translation Program is made up of 400+ volunteers who support Kiva's mission by editing, translating, and providing a thorough policy review of borrower loan profiles before they are published to Kiva.org.

As a Kiva Volunteer Team Leader, you will lead a team of up to 35 volunteers. You will motivate and support your team to encourage their consistent loan review, ensuring a steady flow of loans from the field to the Kiva website. You will also maintain the efficiency of Kiva's processes by fostering connections between the volunteer community and Kiva headquarters.

This role will require you to craft weekly updates and develop creative approaches to strengthen your team's engagement. You will maintain regular email contact with team members to answer their basic questions, provide guidance, and solve problems. If necessary, you will direct volunteers to use Kiva's loan review resources or escalate any questions related to policy or technical issues to Kiva staff. You will also help to shape the future of the Review and Translation Program at Kiva by exchanging ideas with other Team Leaders and Kiva staff during regularly scheduled conference calls. Your input will be valuable in helping the program develop, document, and share best practices for future Team Leaders.

As mentioned above, we are seeking applicants to lead a team of up to 35 volunteer translators/editors. Please note that this is an unpaid, remote volunteer position.

Qualifications

Successful candidates must be:

Proficient with written English
Able to commit to 4-6 hours per week for 13 months
Able to attend 2-3 conference calls annually
Organized and able to keep up with deadlines
Comfortable working remotely
Able to regularly respond to emails
Able to provide feedback and instructions over email
Able to work collaboratively and establish targets their team
Able to communicate well with colleagues they've never met
Comfortable with internet and basic office applications

Location of the role: Anywhere, but can join conference calls with differing timezones

Experience/skills in at least one of the following is preferred:

Managing volunteers
Working with geographically distributed teams
Spanish, Russian, French, or Portuguese translation (not required, but a plus)

Requirements:

Must be at least 18 years of age.
Must have access to a computer, as our online platform is not mobile or tablet-friendly.
Must be willing to sign a volunteer agreement to protect the privacy of Kiva borrowers, as well as a standard media release.
Must be willing to work remotely.

Successful applicants must complete a language assessment and policy review exercise. Afterward, applicants may be invited to an interview process. Successful completion of the test and interview process leads to official training for the role beginning in late July/August 2024.

Please apply by May 31 and send any questions to [email protected]

Salary

Volunteer

Application instructions

Contact email: [email protected]

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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