Junior Customer Success Associate

Policygenius

About the organization

Want to help people get the financial protection they need — and feel confident in their choices? Policygenius is a NYC-based tech startup that makes it easy to compare and buy all types of insurance online. Since 2014, we’ve become the nation's leading insurance marketplace, raising over $52 million of venture capital and helping more than 5 million people get vital coverage for their families.

We're growing rapidly and looking for people with grit, great attitudes and creative problem-solving skills to join our powerhouse team. Come see why we’ve been voted one of INC's best workplaces two years in a row!

Duties

Customer Success at Policygenius…

Do you take pride in delivering an awesome experience for clients? Are you a team-player and a great communicator? Do you want to work directly with other company stakeholders to build the foundation of the greatest service organization in insurance? Then come join the Policygenius operations team, where you’ll experience the immediate impact of Policygenius’ life insurance products!

You will…

-Address clients’ questions about life insurance, the policy they’re applying for and the application process via phone, email and SMS
-Work with insurance carriers to advance client applications from approval to activation
-Master the workflows and software systems necessary to carry out your responsibilities
-Provide actionable feedback from clients to drive process and product improvements
-Collaborate with other operations teams (customer service, case management, inside sales, and quality assurance) to provide a best-in-class customer experience
-Exhibit an extreme attention to detail while carefully reviewing documents for completion and accuracy
-Become a subject matter expert on DocuSign and Adobe Acrobat or other similar products
-Contribute to the onboarding and training of newer team members

Qualifications

You have...

-At least 1 year of customer-facing work experience and Bachelor’s degree preferred
-A service mindset – motivated by solving problems for clients and your team
-Ability to communicate precisely and professionally in both verbal and written communication with internal and external customers alike
-Ability to organize and prioritize workload while maintaining frequent communication to manage customer expectations appropriately
-A positive attitude, effective problem-solving skills, and passion for helping others
-The desire to grow professionally and contribute to the success and culture of the company
-A deep appreciation for the power of a well-placed gif

Application instructions

Please visit the link above to apply directly!

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Equal Opportunity Employment

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