IT Support Specialist

Amideast

About the organization

Founded in 1951, Amideast is a leading American nonprofit organization engaged in international education, training, and development activities in the Middle East and North Africa. We believe that self-forged, fulfilled lives lead to understanding, mutual respect, and a more peaceful, productive world.

Our goals are:
Expand educational and training opportunities
Build cross-cultural understanding
Empower women and youth
Prepare individuals for jobs in the global economy
Strengthen institutions and communities

Duties

The IT Support Specialist is responsible for the reliable and smooth functioning of user equipment; both hardware and software to facilitate the work of Amideast’s personnel. The IT Support Specialist will provide first-level end-user technical support and administration for PC hardware and software, telecommunications, email, data-storage and backup. The position also includes configuring and installing desktop PCs, resolving hardware/software issues, troubleshooting connectivity issues, and ensuring user satisfaction.

Responsibilities of the IT Support Specialist include, but are not limited to the following:

Providing end to end user support for problem resolution related to:
installing software or hardware and updates
maintaining and repairing equipment
conducting preventative maintenance and updates
troubleshooting and resolve different computer issues
determining and installing appropriate security measures
configuring user computers, networks, and other equipment

Conducting new user orientation and assist with training
Providing technical support on-site or remotely as needed
Assisting with conference room preparations for Amideast events
Coordinating with support vendors to report/resolve problems
Assisting with implementing IT policies and procedures
Writing and updating technical documentation
Maintaining user equipment inventory
Helping with administrative tasks such as procurement, shipping, etc.
Other tasks as assigned

Qualifications

Required:

Bachelor’s or Technical Degree in Computer Science or Telecommunications
Must have flexibility regarding working hours, when needed
Minimum of one-year professional experience in a similar position
Fluency in English language
Must be eligible to work in the U.S.

Preferred:

Microsoft Certifications: MCSA, A+, Network+
Fluency or familiarity with foreign languages – Arabic or French preferred

Salary

Commensurate with experience

Application instructions

Contact email: [email protected]

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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