IT Support Specialist

DT Global

About the organization

DT Global is a fast-growing international development organization that focuses on improving the capability, capacity, and effectiveness of development programming in complex global environments. Working across a variety of sectors – including Economic Growth, Environment & Infrastructure, Governance, Human Development, and Stabilization & Transition - we provide world class program management, design, analysis, and monitoring and evaluation services.

Duties

Position Summary:
Under the direct supervision of the IT Manager, the IT Support Specialist will provide quality customer service for end users primarily in the DT Global US home office. Additional remote support to internationally deployed staff and local IT resources may also be required. The IT support specialists is the primary interface for the Help Desk.

Primary Responsibilities:
Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
Administers (creates, removes, modifies) user, computer, and email accounts
Provide LAN research, development, operations and maintenance.
Using standardized procedures, prepare IT equipment for issue, to include configuration and installation of operating system/software image.
Provide training to new and existing users and provide guidance on how to effectively utilize all DT-Global systems
Utilize remote management tools to assist users and resolve issues.
Demonstrate good social skills in a professional environment.
Responsible for inventory and tracking of hardware and software assets.
Collaborate with technical teams and shares information across the organization.
Performs administrative duties and provides technical advice related to the operation and maintenance of systems, hardware, and software.

Qualifications

3+ years of IT support experience in a Microsoft Windows Server Office 365 environment required;
Associates or bachelor’s degree in Computer Science or Information Systems preferred,
Possession of CompTIA A+, Network+, or Microsoft certification preferred;
Must possess comprehensive knowledge of the principles, methods, and techniques used in computer and network troubleshooting and support;
Must be able to demonstrate a basic understanding of Local Area Networking (LAN) and TCP/IP concepts, specifically within a Microsoft Networking infrastructure;
Experience in both PC and Mac operating systems preferred;
Understand basic Information Technology security concepts. (Antivirus, Spam blockers, etc.);
Ability to work in a fast-paced environment;
Excellent verbal communication skills and patience with users; and
Must be able to follow directions and work within a team environment.

Application instructions

Contact email: [email protected]

Please submit your CV for consideration.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.


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