IT Specialist, Service Desk

Project Concern International

About the organization

PCI’s mission is to empower people to enhance health, end hunger, overcome hardship and advance women & girls.

Duties

Provide day-to-day desktop support such as identifying, researching and resolving technical issues. Analyzing and resolving or escalating data and voice system problems and requests
Utilize the IT electronic ticketing system, Jira, SharePoint and the Service Providers proprietary ticketing system for opening, closing, resolving, escalating, and tracking requests and activities
Configure, troubleshoot and refresh Windows 10 in a Microsoft network environment on both desktop and laptop computers, network printers and online O365 applications
Complete moves adds and changes, applying appropriate change management process and communication
Co-administer cloud-based Office 365 platform, primarily OneDrive, Skype for Business, MS Office, MS Teams, Outlook and Exchange
Manage Active Directory (AD) accounts that are synchronized with SharePoint Online
Apply existing and assist with development and documentation of IT policy and procedure, specifically those associated with Service Desk Process & Procedure
Maintain DC offices’ small equipment inventory and assist with on-prem hardware and software
Maintain conference room audio/visual system and related equipment

Qualifications

Associate’s Degree from a technical school or similar technical training, along with a minimum of 4-6 years of total experience in IT Service Desk related roles
Helpdesk Process and Change Management experience
Strong knowledge of technical equipment and common software packages: Advanced user-level hardware and software skills, including MS-DOS, Microsoft Windows 7 and 10, Microsoft Office 2007, 2010, Microsoft Outlook, Microsoft Internet Explorer
Intermediate Webroot Anti-virus, Active Directory (AD), audio/visual and O365
Fundamental knowledge of Networking, Telephony and Microsoft Exchange
Self-starter with demonstrated ability to learn/adapt to new technologies and techniques
Ability to organize and manage multiple priorities simultaneously in a small, remote team environment
Excellent verbal and communication skills required both in person and remote via video conferencing, text and telephone

Application instructions

Contact email: [email protected]

Please see site.

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Equal Opportunity Employment

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