International Quality Improvement Manager, Mexico

American Heart Association

About the organization

From humble beginnings, the AHA has grown into the nation’s oldest and largest voluntary organization dedicated to fighting heart disease and stroke. A shared focus on cardiovascular health unites our more than 40 million volunteers and supporters as well as our more than 2,800 employees. Learn more about our impact over time.

Heart disease is the No. 1 killer worldwide, and stroke ranks second globally. Even when those conditions don’t result in death, they cause disability and diminish quality of life. We want to see a world free of cardiovascular diseases and stroke.

Our size and scope let us have real impact. The AHA has invested more than $4.8 billion in research, making us the largest not-for-profit funding source for cardiovascular and cerebrovascular disease research next to the federal government. Learn more about our life-changing funded research breakthroughs.


The American Heart Association has an excellent opportunity for an International Quality Improvement Manager, Mexico! This position can be remote/home based but must live near a major airport.

This individual will be responsible for providing support to Mexico in-country project team, to hospitals in Mexico and those in Canada and other LATAM countries (“Americas”) as Get With The Guidelines® and Hospital Certification programs become available in North America. Responsible for providing consultation and support for programs and managing sales process, customer retention, and activities in regional growth areas, to ensure excellence and attention to details of the sales support and service effort.  Also, responsible for daily operations and implementation of client supported project, program, or promotion, including issue management, tracking, and reporting on achievement to defined goals.  Due to the pandemic it is anticipated that year 1 engagement will be conducted virtually with the potential to transition to multi-country travel for site visits in year two (2).

Engage and educate the health care providers with regards to AHA quality improvement initiatives with attention to the Get With The Guidelines and Hospital Certification programs. For the hospitals participating in QI programs in the region acknowledging their efforts and promote their success and drive satisfaction
Build meaningful and strategic and volunteer relationships


Bachelor’s Degree
Two (2) – Five (5) years of relevant experience
Experience in an acute care hospital working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within process improvement framework
Experience in hospital/healthcare systems for Cardiac, Stroke, Resuscitation, Heart Failure, and/or Atrial Fibrillation
Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groups
Strong interpersonal and relationship building skills
Excellent oral and written communication
Demonstrate knowledge of Quality Improvement skills related to program and products
Basic knowledge of Information Technology as it relates to the program/product after training
Ability to plan and conduct meetings and trainings
Ability to travel within the Americas region to provide training sessions and related consulting activity for QI program implementation (pending travel resumes post Pandemic)
Read, write and speak fluently in English and Spanish
Ability to travel up to 30% local and overnight travel

Certified Professional in Healthcare Quality is preferred, or Certified Health Education Specialist, or a clinical degree
Experience in healthcare quality improvement systems
Familiarity with and ability to interact with Systems of Care work or understanding of EMS, Payers, and relevant stakeholders


80K - 90K

Application instructions

Contact email: [email protected]

This position can be remote/home based anywhere within the U.S. with the ability to travel local and overnight stay, internationally.

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