Intake Coordinator

Northern Virginia Family Services

About the organization

Northern Virginia Family Service’s (NVFS) breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. We provide the essential building blocks for financial, emotional and physical well-being, serving as leaders and innovators for the Northern Virginia community. Every year, we empower more than 40,000 individuals to achieve self-sufficiency. With these essential resources, our community is better equipped for future success and engagement among all of our neighbors.

Duties

-Conduct comprehensive initial screening process to determine eligibility for program services, providing intake and enrollment where appropriate.
-Interview clients, explain application procedures and assist individuals in completing application forms for eligibility.
-Gather, verify, evaluate, and submit necessary social, financial, and medical information to determine program eligibility.
-Explain and interpret agency policy, procedures, and guidelines to clients and other individuals.
-Inform clients of their rights and procedures for appeal.
-Conduct phone follow-up, if no response from client referral.
-Maintain client files in accordance with program requirements and NVFS guidelines.
-Maintain current level of knowledge on program software and other information on housing assistance programs.
-Comply with the Standard and Ethics for Housing Counseling.
-Responsible for maintaining certification CEUs if certified.
-Maintain and perform data entry to ensure that clients are unduplicated. Ensure maintenance and integrity of database.
-Attend County Client Referral meetings as needed.
-Participate in regular supervision conferences with Supervisor and provide regular updates.
-Remain current on knowledge of standards and other program-related information.
-Enter data for record keeping and reporting to meet relevant guidelines.

Qualifications

-Bachelor’s degree preferred
-At least two (2) years related work experience in administrative support preferred
-Experience providing direct services to individuals in crisis strongly preferred.
-Oral and written fluency in English required; additional language skills always welcome.
-Comfort with heavy phone usage and in-person contact.
-Ability to communicate respectfully, clearly, effectively, tactfully and patiently in-person and on the phone to a diverse population.
-Organizational skills with high level of attention to detail.
-Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required.
-Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.
-Successful completion of background checks required upon hire.

Application instructions

Contact email: [email protected]

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