Income Support/Data Tracking Specialist

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


. Provide participants with public benefits information, tax credits and tax preparation information.
2. Conduct general benefits screening and assist participants to complete applications for public and income supports, including Food Assistance Employment & Training (FAE&T) Program.
3. Work jointly with clients to develop a plan of action outlining necessary steps for the individual to address their barriers to financial stability and asset building.
4. Provide information on and refer individuals to public or private agencies and community services for assistance.
5. Maintain participant records/database and submitting reports as required.
6. Conduct workshops on topics such as TANF, Medicaid and Social Security to the community as a means of outreach and education.
7. Develop relationships with local government offices and community organizations and advocate for the participant as needed.
8. Create a network of referral organizations and a resource directory to assist the participant client in obtaining income supports (e.g. local Goodwill voucher program, free dental-work programs, Detroit Justice Center, etc.)
9. Conduct follow-up activities to monitor participant’s progress and the status of their applications.
10. Manages a comprehensive caseload, ensures accurate documentation of case records.
11. Enters participant activity data and intake information into the Salesforce/OSMIS/LaunchPad ensures accuracy of data entered.


1. High school degree or GED certificate; Education and/or experience in social work, counseling, human services or related field preferred
2. Bilingual language skills in English/Spanish preferred
3. Desire and ability to work with a diverse group of people, particularly those living in low-income distressed neighborhoods
4. Ability to work independently and in a team environment
5. Bilingual language skills in English/Spanish.
6. Interpersonal skills necessary to effectively communicate and build professional relationships with community partners and program participants.
7. Computer skills necessary to maintain required documentation and to access information on the Internet.
8. Mental ability to handle pressures related to meeting placement goals and dealing with multiple individuals from diverse backgrounds and varying levels of need.
9. Valid Michigan Driver’s License. Incumbent must have a reliable means of transportation to and from employer locations.

PHYSICAL REQUIREMENTS: This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Occasional lifting and moving of materials as needed. Some walking and standing may be required for an extended period.



Application instructions

Contact email: [email protected]

In order to be considered for this position, applicants must submit resume and cover letter to [email protected] Please include full name and specify job position of interest in subject line.

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