Immigration Services Officer 1

U.S. Citizenship and Immigration Services

About the organization

U.S. Citizenship and Immigration Services (USCIS), under the Department of Homeland Security (DHS), is the government agency that oversees lawful immigration to the United States. We uphold America's promise as a nation of welcome and possibility with fairness, integrity, and respect for all we serve. Visit for more information.

This position is located in External Affairs Directorate, Office of Access and Information Services, Public Services Division, USCIS Contact Center.

As an Immigration Services Officer, you will provide technical and administrative advice to customers in the areas of immigration benefits, local, state laws, international treaties, and other legal references.


The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
- Review, evaluate, and facilitate complex problem resolution.
- Communicate and decipher complex and highly technical immigration and nationality laws to customers both orally and in writing using plain language to help them navigate the United States Citizenship and Immigration Services systems.
- Handle and analyze customer discrepancies, identify and route calls to appropriate resources and provide follow up with customers when necessary.
- Utilize available electronic systems to identify case status, recent updates and any inadequacies to report to Service Center or Field Office Operations


GS-5: You qualify at this level if you have 1 year of specialized experience, equivalent to the GS-4 level, performing the following: Analyzing problems to identify significant factors, gather pertinent data, and recognize solutions; Planning and organizing work; Communicating effectively orally and in writing; Dealing effectively with others in person-to-person situations. Or bachelor’s or equivalent degree

GS-7: You qualify at this level if you have 1 year of specialized experience, equivalent to the GS-5 level, performing the following: Performing preliminary examinations of applications/petitions for immigration benefits; Communicating effectively orally and in writing; and Applying immigration laws, policies, and procedures. Or 1 year of graduate level education or superior academic achievement

GS-9: You qualify at this level if you have 1 year of specialized experience, equivalent to the GS-7 level, performing the following: Examining and analyzing applications/petitions for immigration benefits; Researching and analyzing appropriate information; and Interpreting and applying immigration laws, policies, and procedures. Or master's or equivalent graduate degree or 2 yrs. of graduate level education or LL.B. or J.D.


$32,357 - $63,734 - The actual salary will be set based on the grade, step, and your location.

Application instructions

Contact email: [email protected]

Submit the following required documents by email to [email protected]. with the subject “Application - Immigration Services Officer 1 - RPCV” by 11:59pm EST on the closing date.

* Resume: A resume that demonstrates you have the required experience. USCIS’ Human Resources Office will only review the first 5 pages of your resume to determine your eligibility/qualifications.
* Peace Corps certification: Official certification from Peace Corps stating your dates of service and non-competitive eligibility.
* Are you qualifying based on education? Your college transcript (unofficial is acceptable) from an accredited institution that shows your name and the name of the institution. Foreign education may be used if you submit foreign education accreditation from a service that is endorsed by the Association of International Credential Evaluators ( or the National Association of Credential Evaluation Services (

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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