Facilitator (Temp)

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


1. Provides positive leadership, ethical conduct and direction for youth participants.
2. Facilitates summer youth education workshops, explores an exciting project-based thematic curriculum.
3. Conducts daily follow-up and actively engages with participants to ensure modules and program requirements are completed on virtual platform.
4. Carries out departmental policies, procedures, and strategies to ensure maximum performance, accurate data collection and reporting, and compliance with all applicable rules, regulations, goals and objectives.
5. Provides intentional role modeling of executive function & social-emotional skills.
6. Serves as a positive adult role model.
7. Provides youth participants with technical assistance and helps trouble-shoot issues.
8. Assists Youth Development Specialist with conducting service provider orientations, coordinates with team members to assist with ensuring that all youth are issued proper IDs, program shirts and materials as required.
9. Assists Youth Development Specialist with occasional on-site pay card distribution and engages on-site, face to face with program participants as needed.
10. Assists with updating GDYT database for youth participants.
11. Updates case files and notes as applicable.
12. Contributes to the team effort by performing other duties as assigned.


1. High school diploma or equivalent (GED).
2. One to two years minimum work experience in customer service or community service-oriented environment.
3. One year’s experience working with youth.
4. Working knowledge of local community services and agencies.
5. Interpersonal skills necessary to build positive relationships with program participants and various support agencies.
6. Computer skills necessary to effectively facilitate educational modules virtually, maintain a database and create related reports.
7. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access) and online sourcing tools with functional knowledge of internet use for search platforms.
8. Bilingual Language Skills in English/Spanish preferred.
9. Excellent oral and written communication skills.
10. Mental ability to handle pressures related to meeting deadlines, working on tasks requiring concentration and attention to detail and dealing with multiple individuals from diverse backgrounds and varying levels of need.
11. Must possess and have a valid Michigan Driver's License. Incumbents must also have reliable transportation to assist with on-site duties and participant engagement when necessary.
12. Must be willing to work a flexible schedule (evenings/weekends) as necessary.

Application instructions

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Equal Opportunity Employment

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