Employment/Retention Specialist

SER Metro-Detroit

About the organization

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.


1. Serves as the liaison between employers, staff and participants in a regional program supporting the underrepresented population of returning citizens.
2. Collects and maintains employer agreements to become Temporary Work Experience Host Sites.
3. Develops and cultivates employer relationships and promotes the program to local employers in need of permanent and Temporary Work Experience (TWE) candidates or permanent staff.
4. Coordinates with the Career Coaches to determine job match, referral process, TWE opportunities and employment services.
5. Identifies and secures work experience and employment/career opportunities that match the skills and career interests of participants, by conducting employer site visits, using the Internet and social media, networking with community agencies and post-secondary institutions among other related activities.
6. Documents all aspects of subsidized and unsubsidized job opportunities in LaunchPad including employer account creation, job order development, required skills, and creates matches to qualified jobseeker contacts.
7. Secures employment verifications and other necessary documentation to ensure satisfactory placements and inputs data into LaunchPad and OSMIS, as necessary.
8. Develop marketing materials and conduct presentations and recruitment activities inside of Detroit Reentry Center and Lawton Parole Office.


1. Bachelor’s degree in a human services, related field or equivalent education and experience in employment and training Programs.
2. One to two years of experience in recruitment, employment, training, marketing or a related field.
3. Interpersonal skills necessary to effectively communicate and build professional relationships with employers and program participants.
4. Familiarity with Human Centered Design principles, including Motivational Interviewing.
5. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access); Familiarity with Salesforce-like data platforms and the state’s OSMIS system to manage federally funded programs.
6. Computer skills necessary to maintain required documentation and to access information on the Internet.
7. Mental ability to handle pressures related to meeting placement and retention goals and dealing with multiple individuals from diverse backgrounds and varying levels of need.
8. Bilingual language skills are a bonus, but not required.
9. Valid Michigan Driver’s License. Candidate must have a reliable means of transportation to travel to and from employer locations, MDOC correctional facilities, parole office and Detroit at Work Career Centers.
10. Must be willing to work a flexible schedule.


$23.0307 To 23.0307 Hourly

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