Duty Manager

United Service Organizations

About the organization

The USO strengthens America’s military service members by keeping them connected to family, home, and country, throughout their service to the nation.

Since 1941, the USO has been the nation’s leading organization to serve the men and women in the U.S. military and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Today’s USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

USO airport centers throughout the country offer around-the-clock hospitality for traveling service members and their families. Our

Duties

Principal Duties and Responsibilities (*Essential Duties)

Ensure delivery of excellent customer service, Engage and interact with visitors.*
Manage operations and programs during assigned shifts, including but not limited to, opening and/or closing, managing assets, complying with all policies and procedures and following safety and security protocols.*
Host programs, activities and events in the center and at outreach locations.*
As directed by center leadership, lead the planning, execution and oversight of focus areas to include programs, logistics, inventory management, budget planning, social media and database management.*
Supervise volunteers during assigned shift, ensuring that quality customer service and support is provided and all SWA center standards are followed.*
Monitor readiness and availability of activity and lounge areas (i.e. check-in area, coffee/snack stations, gaming, telephone, and computer rooms). Maintain standards of cleanliness for all facilities and equipment.*
May monitor daily sales for retail operations and replenish stock. Count cash balance at the beginning and end of shifts and prepare cash for deposit.
Complete semi-annual and annual inventories as directed.*
Assume responsibility for center operations as needed in the absence of the Center Manager.*

Qualifications

High School Diploma or equivalent. Bachelor’s Degree preferred.
1-3 years of work experience in retail, customer service, recreation facility or related role. Relevant experience in a not-for-profit, military, multicultural, and/or global organization preferred.
General knowledge of the military community is preferred.
Ability to stand for up to 12 hours, lift and carry up to 50 pounds, and wear up to 30 pounds of body armor.
Strong interpersonal, customer service, and problem-solving skills. Ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism.
Proficiency in using computers and electronic equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and social media platforms.
Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
Ability to achieve desired results while working collaboratively in a team environment.
Ability to perform basic math.
Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities.

Salary

$45,000 + 35% hardship pay + 35% danger pay

Application instructions

Contact email: [email protected]

Details

This position is located in Camp Buehring, Kuwait.
U.S. Citizenship is required.
USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
Resume and cover letter are required for full consideration.
Background check – education, criminal and driving required.
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

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Equal Opportunity Employment

The posting employer has certified that this announcement complies with Peace Corps’ Equal Opportunity Employment policy:

The Peace Corps is committed to providing equal opportunity to all employees, Volunteers, and applicants for employment and volunteer service. Peace Corps policy prohibits discrimination and harassment because of race, color, religion, sex, national origin, age (40 or over), disability, sexual orientation, gender identity, gender expression, marital status, parental status, political affiliation, union membership, genetic information, or history of participation in the Equal Employment Opportunity process, grievance procedure, or any authorized complaint procedure.

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